Simplify your agents’ lives, drive efficiency, and transform client relationships with a robust, cloud-hosted Contact Center solution. GigTel’s cloud-based Contact Center supports all your inbound and outbound interactions with cutting-edge features, powerful training/call monitoring tools, and advanced performance analytics to help you optimize your workforce and incentivize performance.
Contact Center as a Service (CCaaS)
The cloud-hosted contact center that streamlines your agents’ work and maximizes your customers’ experience.
- A user-friendly interface for managing agents, teams, calls, and performance analytics.
- Advanced training features such as call monitoring, recording, and whisper coaching.
- Seamless integration with a wide range of CRM tools, including Salesforce®, Zendesk, Sugar, Bullhorn, Zoho, Microsoft Dynamics, and many others.
- Mobile access to full contact center functionality for agents working remotely.
- Actionable analytics to help you optimize your call center operations.
Save money and management time with our cloud-hosted Contact Center as a Service (CCaaS).
On-Demand Analytics
Why GigTel Contact Center as a Service (CCaaS)
Ease of Use
Maximize agents' productivity with simple, user-friendly tools that make it easy to route, resolve, and track calls more quickly.
Wallboard & Analytics
Get the insights you need to make data-driven decisions with a full suite of analytics tools and customizable dashboards.
Remote Agent Capability
Take powerful communication tools wherever you go. With GigTel, your team can work from virtually anywhere they have an internet connection, via softphone (computer) or mobile app.
Ease of Use
Maximize agents' productivity with simple, user-friendly tools that make it easy to route, resolve, and track calls more quickly.
Wallboard & Analytics
Get the insights you need to make data-driven decisions with a full suite of analytics tools and customizable dashboards.
Remote Agent Capability
Take powerful communication tools wherever you go. With GigTel, your team can work from virtually anywhere they have an internet connection, via softphone (computer) or mobile app.
Why GigTel Contact Center as a Service (CCaaS)
Ease of Use
Maximize agents' productivity with simple, user-friendly tools that make it easy to route, resolve, and track calls more quickly.
Wallboard & Analytics
Get the insights you need to make data-driven decisions with a full suite of analytics tools and customizable dashboards.
Remote Agent Capability
Take powerful communication tools wherever you go. With GigTel, your team can work from virtually anywhere they have an internet connection, via softphone (computer) or mobile app.
Choose your plan!
Contact us for more information about our Agent and Supervisor seat options.
Features of the Secure, Built-in, Cloud Native Contact Center
- Expanded Auto-Attendant
- Extensive Contact Center Reporting
- Customizable Call Queue Routing & Thresholds
- Comprehensive Agent Customization
- Additional Channels with SMS Queuing
- Graphs, Statistics & Trend Analysis
- Real-time Monitoring & Alerts
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