Frequently Asked Questions (FAQs)

Find answers to all your questions! 

Getting Started
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Is VoIP reliable?
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What is a cloud-based phone system?
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What resources are required to maintain a UCaaS service?
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What if I don't need all the features?
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What kind of equipment will I need to install?
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When will I be billed?
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Does GigTel offer SIP Trunking?
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Is UCaaS expensive?
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Will there be any software to manage?
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If I switch my phone service, do I have to change my business phone number?
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When switching to GigTel, when do I cancel my current service?
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Can we keep our business number if we change providers?
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If we lose our internet connection, will our phones still work?
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How long will it take to be up and running with our new service?
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Does my internet speed affect my phone service?
CCaaS
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How do I listen-in on an Agent's call?
Integrations Security and Compliance
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Does 911 work with a cloud-based phone service?
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Will GigTel sign a Business Associate Agreement (BAA)?
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Is there a financial benefit to using the GigTel Mobile App?
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How do I protect company information if a smartphone is lost, stolen, or employment is severed?
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Does UCaaS support HIPAA Compliance?
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Can I replace 3rd party communication apps that I pay for?
Other
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What if my referral isn't interested?
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How can partner's learn more about GigTel's services?
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Can I be a Referral Partner if I don’t have technical or sales experience?
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Why should I choose GigTel?
Phones
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Do I have to buy phones through GigTel?
Support
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Do you have scripts for an Auto Attendant?
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How do I set up and manage Call Queues?
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How do I configure my Answering Rules for my extension?
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How do I access and manage my voicemail?
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What are some tips for a setting up an effective Auto Attendant?
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How do I configure the Auto Attendant?
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How do I set up Conference Bridges?
UCaaS
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Why should I use a UCaaS Mobile App for business?
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What's the difference between VoIP and UCaaS?
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What are the costs of each the UC services?
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Can I offer Telemed appointments using GigTel's UCaaS?