Thank you for visiting our Website. GigTel, hereinafter referred to as ("us," “we”), are committed to protecting and respecting your privacy. Your privacy is important to us, and this policy will walk you through our practices and how we safeguard your information, use any information you provide us, whether or not we disclose the information provided to us with others; and answer any questions you have concerning the use of that data, your rights and how to contact us.
For the purpose of completing tasks and providing services to you on our behalf, for example, to host our servers, we may pass your information to our third-party service providers, agents, subcontractors, and other associated organizations.
Other than as set out above, and to the degree that is necessary in order for us to carry out our obligations (such as credit card processing services and order fulfillment) arising from any contracts entered into between you and GigTel, we will not share your data with third parties unless you have given consent for us to do so.
Information we collect from you.
We collect and process some or all of the following types of information from you in the course of your use of the website and/or by providing you our services:
We may also obtain personal data from other sources as follows:
We rely on the following lawful basis for processing:
We may use information held about you in the following ways:
In addition to the above uses we may use your information and, where you have given consent to permit selected third parties to use your information to notify you about goods or services which may be of interest to you. With your information, we may contact you by electronic means (e-mail or SMS) only if you have consented to such communication. If you do not want us to use your data in this way please unsubscribe from our electronic communications using the method indicated in the relevant communication, or inform us at any time by contacting us at the contact details below.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
If you signed up for Paid Services, we obtain limited information about your payment card from our payment processor. Currently, our payment processor is Stripe. Stripe uses and processes your complete payment information in accordance with Stripe’s Privacy Policy.
Note that we do not collect any payment information when you subscribe to one of our services. We have an agreement with Stripe as our payment processor.
Personal information that you submit through our Services may be transferred to countries other than where you live, such as our servers in the U.S. Your personal information may be transferred to countries that do not have the same protection laws as the country where you provided the information.
We rely on a number of means to transfer personal information which is subject to the European General Data Protection Regulation (GDPR) in accordance with Chapter V of the GDPR.
This includes:
You can find out more information about these transfer mechanisms.
Our Website like many other commercial websites may use a standard technology called “cookies” to collect information about how our Website is used.
Cookies are small strings of text that websites can send to your browser to identify your browser as one that has visited the Website before. Cookies cannot retrieve any other data from your hard drive and cannot obtain your e-mail address or disseminate your Personal Identifiable Information.
This is how we can distinguish you from other users of our Website. This helps us provide you with a good and personal experience when you browse our Website and this allows us to improve our Website.
By using our Website you agree to our use of cookies.
We reserve the right to modify these Policies at any time. Any changes we may make to our Policies in the future will be notified and made available to you using our Website. Your continued use of the website and our services will be deemed your acceptance of our updated Privacy Policy and Cookie Policy.
To view information specific to the GigTel Mobile Application, reference the GigTel Mobile Application Privacy Policy.
Any questions, comments, or requests regarding our Privacy and/or Cookies Policy should be addressed to salessupport@gigtel.com.
Endeavor Communications is committed to providing reliable, high-quality service to support Clients using our GigTel service. This Service Level Agreement (SLA) outlines the minimum service a Client may expect from the GigTel Product for the contracted term of the service.
The following SLA represents GigTel’s sole responsibility and the Client’s sole remedy regarding GigTel’s SLA and Voice Service Availability Guarantee.
Client shall mean an Endeavor Communications, GigTel, customer who has executed a binding agreement for Endeavor Communications GigTel service, excluding any Client whose account is, or during the period in question, was not in good financial standing with Endeavor Communications or is in violation of the terms and conditions or Endeavor’s acceptable use policy outlined in Endeavor’s Terms of Service.
The terms of this SLA take effect immediately upon the completion of the GigTel’s Commit Date for service activation. In the month when a Client’s GigTel service is terminated, the Customer is not eligible to receive credits for Endeavor Communications not meeting its service commitments for that month.
User Fees are priced per seat, per month for Call Center, Advanced, Standard and Basic to be paid by the Client for GigTel phone extensions. Excluded fees consist of 800 number measured services, international rates, and additional Call Center levels.
Scheduled Maintenance refers to normal maintenance scheduled for either preventative measures or the upgrade of Endeavor’s data network, voice network, and servers used to deliver GigTel Services to the Client. Endeavor Communications makes every effort to conduct Scheduled Maintenance during our normal maintenance window of 12:01AM – 5:00AM EST. It is Endeavor’s policy to notify clients with as much advanced notice as possible by broadcast message and/or posting on the gigtel.com website. Such effects related to Scheduled Maintenance shall not give rise to service credits outlined in this SLA.
Unscheduled Maintenance refers to urgent Endeavor Communications efforts to correct network conditions that are likely to cause service outages or severe network performance degradation impacting multiple Clients and requires immediate action. Unscheduled Maintenance may degrade the quality of service to include the possibility of outages. Endeavor’s policy is to notify the Client with as much advance notice as possible under the circumstance by broadcast message and/or posting on gigtel.com prior to performing the maintenance. Such effects related to urgent Unscheduled Maintenance shall not give rise to service credits outlined in this SLA.
Endeavor Communications GigTel product has a 100 percent uptime goal and a credit allowance will be given for interruptions in the GigTel service preventing inbound or outbound calling on any or all phone extensions in excess of One minute for each seat affected. The time attributed toward Voice Service Unavailability begins when the Trouble Ticket reporting the outage is opened by the Client with GigTel Customer Support and ends when the affected service is again operational. Two or more interruptions during any one 24-hour period will be combined into one cumulative interruption.
Length of Interruption Credit Per Seat Affected
1 minute to 1 hour = 1-day credit
1 hour 1 minute to 24 hours = 3 days credit
24 hours 1 minute or more = 15 days credit
The Voice Service Availability guarantee is subject to the following limitations:
No credit allowance will be made for any interruption in service related to any of the following:
Inability to access the Web-based portal will not give rise to service credits outlined in this SLA. The amount of credit available per month is subject to a cap as described in this Agreement.
To receive credit for the Voice Service Availability Guarantee, the Client must;
Credits are based on the Client’s GigTel User Service Fee and may arise from multiple service guarantees outlined in this SLA. The total combined credits applied to the Client’s GigTel Service will not exceed the GigTel User Fee in any calendar month.
The Client will pay its entire service bill and shall not offset any Service Credits it would anticipate receiving from Endeavor Communications. Client shall cooperate with Endeavor Communications in any Service Claim investigations.
For each cumulative hour of outage or fraction thereof in any calendar month, at Client’s request Client’s account shall be credited for the pro-rated charges for one day of the Endeavor Communications GigTel User Monthly Service Fee for the service with respect to which a Voice Service Availability guarantee has not been met.
Service Credits delivered as remedies in conjunction with this SLA represent Endeavor’s sole responsibility and the Client’s sole remedy related to Endeavor’s GigTel service.
Endeavor Communications reserves the right to change, amend, and/or revise this SLA policy at any time. Changes and/or revisions to the SLA will be deemed effective upon posting the applicable revision on Endeavor’s gigtel.com website.
BY ACCEPTING THESE HOSTED COMMUNICATIONS SOLUTIONS TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THE TERMS AND CONDITIONS BELOW. ALL SERVICE ORDERS AND SERVICES ARE SUBJECT TO THESE TERMS AND CONDITIONS.
These Hosted Communications Solutions Terms and Conditions (the “Agreement”) are entered into by and between, Clay County Rural Telephone Cooperative, Inc. (d/b/a/ Endeavor Communications) and the customer purchasing products or services from Provider (“Customer”).
As you navigate our website, GigTel may collect information using commonly used information-gathering tools, such as cookies and similar technologies.
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). Except for essential cookies, all first-party cookies will expire after 365 days or less.
Cookies are used to store and receive identifiers and other information on computers, phones, and other devices such as your browser type, IP address, device type and ID, language, and operating system. Cookies are also used to better understand your interest in our website or Platform. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” This policy explains how we use cookies, as well as your rights to control our use of them.
Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
Through use of cookies, we may collect:
Browser type;
IP Address;
Mobile application;
Device type or ID:
Device user ID;
Browser language;
Operating system;
Referring site (site you visited before coming to our website);
Date and time of visit;
URL of pages visited; and
Other browsing behavior, such as white papers downloaded.
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third-party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).
We use cookies to authenticate your use of the Platform. For example, if you’re signed into our Platform, cookies help us show you the right information and personalize your experience. We use cookies to enable and support our security features, and to help us detect malicious activity. We also use cookies to manage your preferences and provide you with customized content. For example, cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our website more easily. We also use cookies to understand and improve our products, features, and services.
We use cookies for marketing purposes. We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies to gather information about your activities on other sites in order to measure the effectiveness of our advertising or to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by deleting the cookie information from your browser. Most browsers allow you to remove and block cookies and you should visit your browser’s help menu for more information. Please note this does not opt you out of being served generic, untargeted ads.
Please note that if you choose to erase or block cookies, you will need to re-enter your user ID and password to access certain parts of our website. In addition, if you block cookies, you may not be able to use certain features of our Platform or take full advantage of our services.
We may link information obtained through cookies to personal data to provide better service to you and to improve our product and service offerings. For more information about how we process your personal information, please consult our Privacy Policy.
Please note that many Internet browsers allow users to send a “Do Not Track” signal to websites they visit. Currently, there is no consensus on the meaning of “Do Not Track” or similar signals, and our website and services have no mechanism to respond to such a signal.
For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.
We may also use mobile device identifiers and the other technologies identified in our Privacy Policy for the purposes articulated in our Privacy Policy, for example, to recognize your device when you use our Platform.
Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third -arty plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:
On a mobile device, you may also be to adjust your settings to limit ad tracking.
You can opt-out of Google Analytics by installing Google’s opt-out browser add-on.
On our website and for our online offerings we use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
Google Analytics uses cookies, small text files that are stored on your computer and which enable an analysis of the use of our internet offerings. The information about the use of our website (including the IP address of the user) which is generated by the cookie will be transferred to a Google server in the USA and stored there.
Google will use this information to analyze the use of the website, to compile reports about the website activities for the website’s operator, and to provide further services which are connected to the use of this website and of the internet. If legally required, or if third parties process this data on behalf of Google, Google may also forward this information to third parties. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user.
Our website also uses the Google Analytics reports function on demographic attributes. In this respect, data from interest-based advertising from Google as well as visitor data from third-party service providers (e.g. age, gender, and interests) are used. This data cannot be associated with a specific person. The function can be deactivated at any time using the display settings. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user.
You can prevent the storage of the cookies by setting your browser software accordingly; please note, however, that in this case, you may not be able to use all the functions of our website to their full extent. You can also prevent the collection of the data generated by the cookie relating to the use of our website (including the IP address) at Google and/or the processing of this data by Google by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can find information from Google about the conditions of use at: https://www.google.com/analytics/terms/de.html, the data protection overview at: http://www.google.com/intl/de/Analytics/terms/learn/privacy.html, the privacy policy at: http://www.google.com/intl/de/policies/privacy.
Google has agreed to comply with the EU-US Privacy Shield, https://www.privacy-shield.gov/EU-US-Framework.
The Gigtel website uses the “Custom Audiences” remarketing function of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). With this function, the provider is able to address visitors to the website with targeted advertising by placing personalized, interest-based Facebook advertisements for visitors to the website if they visit the social network Facebook. The legal basis for the use of Facebook Remarketing is Art. 6(1) sent. 1 (f) GDPR. To carry out this function, the Remarketing Tag from Facebook is implemented on the website of the provider.
When you visit our website, these tags establish a direct connection to the Facebook servers. In this way, the Facebook server is informed which of our web pages you have visited. Facebook will assign this information to your personal Facebook account. Further information on the collection and use of the data by Facebook as well as your related rights and options for the protection of your private sphere are provided in the data protection information of Facebook at https://www.facebook.com/about/privacy/. If you do not wish Facebook to assign the data collected directly to your Facebook account, you can deactivate the “Custom Audiences” remarketing function in your Facebook settings. To do this, you have to be logged in to Facebook.
Videos from the company YouTube, YouTube LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA are integrated on this website, which are saved at http://www.youtube.com and can be played back directly from our website.
All of the videos have been integrated in the “enhanced data protection mode”, which means that no data about you as a user will be transferred to YouTube unless you play the videos. The data stated in the following paragraph will only be transferred if you play the videos. GigTel has no influence over this transfer of data.
YouTube receives a notification when you access a sub-page on our website that features a YouTube video. Some data collected through use of our website, as described in our Privacy Policy, may also be transferred. This will take place regardless of whether YouTube provides a user account into which you are logged in or if no user account exists. If you are logged into Google, your data will be assigned directly to your account. If you do not want the data to be assigned to your YouTube profile, you must log out before playing a video. YouTube will store your data as user profiles and use it for the purposes of advertising, market research and/or the needs-based configuration of its website. In particular, this evaluation takes place (including for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; if you intend to exercise this right, it is necessary for you to contact YouTube.
YouTube is used in the interest of ensuring an appealing presentation of our online offerings.
For further information on the purpose and scope of the data collection and its processing by YouTube, please refer to the privacy policy of YouTube. There, you will also find further information about your rights and settings options for the protection of your private sphere:
http://www.google.com/intl/de/policies/privacy. Google processes your personal data in the USA, and has agreed to comply with the EU-US-Privacy-Shield, https://www.privacy-shield.gov/EU-US-Framework.
More detail on how businesses use cookies is available at www.allaboutcookies.org.
If you have any queries regarding this Cookie Policy, please email salessupport@gigtel.com.
CUSTOMER ACKNOWLEDGES THAT ENDEAVOR COMMUNICATIONS'S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN THE TERMS AND CONDITIONS, AND CUSTOMER AGREES TO NOTIFY ALL OF ITS CUSTOMERS OF THE 911 LIMITATIONS DESCRIBED HEREIN. ADDITIONALLY, CUSTOMER SHALL ENSURE THAT ITS RESPECTIVE CUSTOMERS NOTIFY ALL OF THEIR POTENTIAL USERS, WHO MAY PLACE CALLS USING CUSTOMER'S SERVICES, OF THE 911 LIMITATIONS DESCRIBED IN THE TERMS AND CONDITIONS. PRIOR TO THE INITIATION OF SERVICE, CUSTOMER WILL PROVIDE ITS RESPECTIVE CUSTOMERS WITH WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALNG.ENDEAVOR COMMUNICATIONS DISCLAIMS ALL WARRENTIES. EXPRESS, IMPLIED. STATUTORY OR ARISING FROM A COURSE OF DEALING OR PERFORMANCE, WITH RESPECT TO THE HOSTED COMMUNICATIONS SOLUTIONS PROVIDED HEREUNDER, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE IN A WORKMAN-LIKE MANNER, COMPLIANCE WITH LAWS, QUALITY, ACCURACY, COMPLETENESS OR CURRENCY OF INFORMATION, SYSTEM INTEGRABILITY, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT. ENDEAVOR COMMUNICATIONS DOES NOT REPRESENT, WARRANT OR COVENANT THAT THE PRODUCTS, SERVICES OR EQUIPMENT PROVIDED WILL OPERATE UNINTERRUPTED, ERROR FREE OR WITHOUT DEGRADATION OR LOSS OF DATA, OR BE SECURE. NEITHER ENDEAVOR COMMUNICATIONS NOR ITS SERVICE PROVIDERS WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER'S OR A USER'S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION, INCLUDING, WITHOUT LIMITATION, ANY SUCH DATA IN ENDEAVOR COMMUNICATIONS'S POSSESSION, CUSTODY OR CONTROL, THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF ENDEAVOR COMMUNICATIONS'S OR ITS SERVICE PROVIDER'S NEGLIGENCE. IN NO EVENT WILL ENDEAVOR COMMUNICATIONS OR ITS AFFILIATE, SERVICE PROVIDER, FACILITY OPERATOR OR CARRIER, OR THEIR RESPECTIVE OWNERS, DIRECTORS, MANAGERS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY, "ENDEAVOR COMMUNICATIONS PARTIES") BE LIABLE FOR ANY DIRECT, ACTUAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES, OR FOR ANY COST OF COVER OR LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER, ARISING FROM OR RELATED TO THIS AGREEMENT OR AN ENDEAVOR COMMUNICATIONS PARTY'S PERFORMANCE OR NONPERFORMANCE OF OBLIGATIONS HEREUNDER, A FAILURE OF OR A DEFECT IN THE SERVICES, EQUIPMENT OR ANY PRODUCT, AN ENDEAVOR COMMUNICATIONS PARTY'S VIOLATION OF A THIRD PARTY'S RIGHT, OR AN ENDEAVOR COMMUNICATIONS PARTY'S ACTS OR OMISSIONS. ENDEAVOR COMMUNICATIONS WILL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF, A FAILURE OF OR A DEFECT IN ANY PRODUCT OR SERVICE PROVIDED BY, OR VIOLATION OF ANY THIRD PARTY'S RIGHTS BY ANY THIRD-PARTY SERVICE PROVIDER, FACILITY OPERATOR OR CARRIER. THE ENDEAVOR COMMUNICATIONS PARTIES' MAXIMUM TOTAL LIABILITY TO CUSTOMER WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO ENDEAVOR COMMUNICATIONS IN THE SIX (6) MONTHS PRECEDING THE DATE THE CLAIM ACCRUED. THE ENDEAVOR COMMUNICATIONS PARTIES WILL NOT BE LIABLE IN ANY WAY TO ANY USER.
Thank you for visiting our Website. GigTel hereinafter referred to as ("us," "we" ) are committed to protecting and respecting your privacy. Your privacy is important to us, and this policy will walk you through our practices and how we safeguard your information, use any information you provide us, whether or not we disclose the information provided to us with others; and answer any questions you have concerning the use of that data, your rights and how to contact us.
For the purposes of completing tasks and providing services to you on our behalf, for example, to host our servers, we may pass your information to our third-party service providers, agents, subcontractors, and other associated organizations.
Other than as set out above, and to the degree that as is necessary in order for us to carry out our obligations (such as credit card processing services, order fulfillment) arising from any contracts entered into between you and GigTel, we will not share your data with third parties unless you have given consent for us to do so.
Information we collect from you.
We collect and process some or all of the following types of information from you in the course of your use of the website and/or by providing you our services:
We may also obtain personal data from other sources as follows:
Publicly available listings including but not limited to:
We rely on the following lawful basis for processing:
We may use information held about you in the following ways:
In addition to the above uses we may use your information and, where you have given consent to permit selected third parties to use your information to notify you about goods or services which may be of interest to you. With your information, we may contact you by electronic means (e-mail or SMS) only if you have consented to such communication. If you do not want us to use your data in this way please unsubscribe from our electronic communications using the method indicated in the relevant communication, or inform us at any time by contacting us at the contact details below.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
If you signed up for Paid Services, we obtain limited information about your payment card from our payment processor. Currently, our payment processor is Stripe. Stripe uses and processes your complete payment information in accordance with Stripe’s Privacy Policy.
Note that we do not collect any payment information when you subscribe to one of our services. We have an agreement with Stripe as our payment processor.
Personal information that you submit through our Services may be transferred to countries other than where you live, such as our servers in the U.S. Your personal information may be transferred to countries that do not have the same protection laws as the country where you provided the information.
We rely on a number of means to transfer personal information which is subject to the European General Data Protection Regulation (GDPR) in accordance with Chapter V of the GDPR.
This includes:
To view information specific to the GigTel Mobile Application, reference the GigTel Mobile Application Privacy Policy.
Our Website, like many other commercial websites, may use a standard technology called “cookies” to collect information about how our Website is used.
Cookies are small strings of text that websites can send to your browser to identify your browser as one that has visited the Website before. Cookies cannot retrieve any other data from your hard drive and cannot obtain your e-mail address or disseminate your Personal Identifiable Information.
This is how we can distinguish you from other users of our Website. This helps us provide you with a good and personal experience when you browse our Website and this allows us to improve our Website.
By using our Website you agree to our use of cookies.
We reserve the right to modify these Policies at any time. Any changes we may make to our Policies in the future will be notified and made available to you using our Website. Your continued use of the website and our services will be deemed your acceptance of our updated Privacy Policy and Cookie Policy.
Any questions, comments, or requests regarding our Privacy and/or Cookies Policy should be addressed to salessupport@gigtel.com.
Endeavor Communications is committed to providing reliable, high-quality service to support Clients using our GigTel service. This Service Level Agreement (SLA) outlines the minimum service a Client may expect from the GigTel Product for the contracted term of the service.
The following SLA represents GigTel’s sole responsibility and the Client’s sole remedy regarding GigTel’s SLA and Voice Service Availability Guarantee.
Client shall mean an Endeavor Communications, GigTel, customer who has executed a binding agreement for Endeavor Communications GigTel service, excluding any Client whose account is, or during the period in question, was not in good financial standing with Endeavor Communications or is in violation of the terms and conditions or Endeavor’s acceptable use policy outlined in Endeavor’s Terms of Service.
The terms of this SLA take effect immediately upon the completion of the GigTel’s Commit Date for service activation. In the month when a Client’s GigTel service is terminated, the Customer is not eligible to receive credits for Endeavor Communications not meeting its service commitments for that month.
User Fees are priced per seat, per month for Call Center, Advanced, Standard, and Basic to be paid by the Client for GigTel phone extensions. Excluded fees consist of 800 number measured services, international rates, and additional Call Center levels.
Scheduled Maintenance refers to normal maintenance scheduled for either preventative measures or the upgrade of Endeavor’s data network, voice network, and servers used to deliver GigTel Services to the Client. Endeavor Communications makes every effort to conduct Scheduled Maintenance during our normal maintenance window of 12:01AM – 5:00AM EST. It is Endeavor’s policy to notify clients with as much advanced notice as possible by broadcast message and/or posting on the gigtel.com website. Such effects related to Scheduled Maintenance shall not give rise to service credits outlined in this SLA.
Unscheduled Maintenance refers to urgent Endeavor Communications efforts to correct network conditions that are likely to cause service outages or severe network performance degradation impacting multiple Clients and requires immediate action. Unscheduled Maintenance may degrade the quality of service to include the possibility of outages. Endeavor’s policy is to notify the Client with as much advance notice as possible under the circumstance by broadcast message and/or posting on gigtel.com prior to performing the maintenance. Such effects related to urgent Unscheduled Maintenance shall not give rise to service credits outlined in this SLA.
Endeavor Communications GigTel product has a 99.999 percent uptime goal and a credit allowance will be given for interruptions in the GigTel service preventing inbound or outbound calling on any or all phone extensions in excess of One minute for each seat affected. The time attributed toward Voice Service Unavailability begins when the Trouble Ticket reporting the outage is opened by the Client with GigTel Customer Support and ends when the affected service is again operational. Two or more interruptions during any one 24-hour period will be combined into one cumulative interruption.
Length of Interruption Credit Per Seat Affected
1 minute to 1 hour = 1-day credit
1 hour 1 minute to 24 hours = 3 days credit
24 hours 1 minute or more = 15 days credit
The Voice Service Availability guarantee is subject to the following limitations:
Inability to access the Web-based portal will not give rise to service credits outlined in this SLA
The amount of credit available per month is subject to a cap as described in this Agreement.
To receive credit for the Voice Service Availability Guarantee, the Client must;
For each cumulative hour of outage or fraction thereof in any calendar month, at Client’s request Client’s account shall be credited for the pro-rated charges for one day of the Endeavor Communications GigTel User Monthly Service Fee for the service with respect to which a Voice Service Availability guarantee has not been met.
Service Credits delivered as remedies in conjunction with this SLA represent Endeavor’s sole responsibility and the Client’s sole remedy related to Endeavor’s GigTel service.
Endeavor Communications reserves the right to change, amend, and/or revise this SLA policy at any time. Changes and/or revisions to the SLA will be deemed effective upon posting the applicable revision on Endeavor’s gigtel.com website.
BY ACCEPTING THESE HOSTED COMMUNICATIONS SOLUTIONS TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS AND CONDITIONS BELOW. ALL SERVICE ORDERS AND SERVICES ARE SUBJECT TO THESE TERMS AND CONDITIONS.
These Hosted Communications Solutions Terms and Conditions (the “Agreement”) are entered into by and between, Clay County Rural Telephone Cooperative, Inc. (d/b/a/ Endeavor Communications) and the customer purchasing products or services from Provider (“Customer”).
As you navigate our website, GigTel may collect information using commonly-used information-gathering tools, such as cookies and similar technologies.
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). Except for essential cookies, all first-party cookies will expire after 365 days or less.
Cookies are used to store and receive identifiers and other information on computers, phones, and other devices such as your browser type, IP address, device type and ID, language, and operating system. Cookies are also used to better understand your interest in our website or Platform. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” This policy explains how we use cookies, as well as your rights to control our use of them.
Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
Through use of cookies, we may collect:
Browser type;
IP Address;
Mobile application;
Device type or ID:
Device user ID;
Browser language;
Operating system;
Referring site (site you visited before coming to our website);
Date and time of visit;
URL of pages visited; and
Other browsing behavior, such as white papers downloaded.
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third-party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).
We use cookies to authenticate your use of the Platform. For example, if you’re signed into our Platform, cookies help us show you the right information and personalize your experience. We use cookies to enable and support our security features, and to help us detect malicious activity. We also use cookies to manage your preferences and provide you with customized content. For example, cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our website more easily. We also use cookies to understand and improve our products, features, and services.
We use cookies for marketing purposes. We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies to gather information about your activities on other sites in order to measure the effectiveness of our advertising or to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by deleting the cookie information from your browser. Most browsers allow you to remove and block cookies and you should visit your browser’s help menu for more information. Please note this does not opt you out of being served generic, untargeted ads.
Please note that if you choose to erase or block cookies, you will need to re-enter your user ID and password to access certain parts of our website. In addition, if you block cookies, you may not be able to use certain features of our Platform or take full advantage of our services.
We may link information obtained through cookies to personal data to provide better service to you and to improve our product and services offerings. For more information about how we process your personal information, please consult our Privacy Policy.
Please note that many Internet browsers allow users to send a “Do Not Track” signal to websites they visit. Currently, there is no consensus on the meaning of “Do Not Track” or similar signals, and our website and services have no mechanism to respond to such a signal.
For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.
We may also use mobile device identifiers and the other technologies identified in our Privacy Policy for the purposes articulated in our Privacy Policy, for example, to recognize your device when you use our Platform.
Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:
On a mobile device, you may also be to adjust your settings to limit ad tracking.
You can opt out of Google Analytics by installing Google’s opt-out browser add-on.
On our website and for our online offerings we use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
Google Analytics uses cookies, small text files that are stored on your computer and which enable an analysis of the use of our internet offerings. The information about the use of our website (including the IP address of the user) which is generated by the cookie will be transferred to a Google server in the USA and stored there.
Google will use this information to analyze the use of the website, to compile reports about the website activities for the website’s operator and to provide further services which are connected to the use of this website and of the internet. If legally required, or if third parties process this data on behalf of Google, Google may also forward this information to third parties. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user.
Our website also uses the Google Analytics reports function on demographic attributes. In this respect, data from interest-based advertising from Google as well as visitor data from third party service providers (e.g. age, gender and interests) are used. This data cannot be associated with a specific person. The function can be deactivated at any time using the display settings. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user.
You can prevent the storage of the cookies by setting your browser software accordingly; please note, however, that in this case, you may not be able to use all the functions of our website to their full extent. You can also prevent the collection of the data generated by the cookie relating to the use of our website (including the IP address) at Google and/or the processing of this data by Google by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can find information from Google about the conditions of use at: https://www.google.com/analytics/terms/de.html, the data protection overview at: http://www.google.com/intl/de/Analytics/terms/learn/privacy.html, the privacy policy at: http://www.google.com/intl/de/policies/privacy.
Google has agreed to comply with the EU-US Privacy Shield, https://www.privacy-shield.gov/EU-US-Framework.
The Gigtel website uses the “Custom Audiences” remarketing function of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). With this function, the provider is able to address visitors to the website with targeted advertising by placing personalized, interest-based Facebook advertisements for visitors to the website if they visit the social network Facebook. The legal basis for the use of Facebook Remarketing is Art. 6(1) sent. 1 (f) GDPR. To carry out this function, the Remarketing Tag from Facebook is implemented on the website of the provider.
When you visit our website, these tags establish a direct connection to the Facebook servers. In this way, the Facebook server is informed which of our web pages you have visited. Facebook will assign this information to your personal Facebook account. Further information on the collection and use of the data by Facebook as well as your related rights and options for the protection of your private sphere are provided in the data protection information of Facebook at https://www.facebook.com/about/privacy/ . If you do not wish Facebook to assign the data collected directly to your Facebook account, you can deactivate the “Custom Audiences” remarketing function in your Facebook settings. To do this, you have to be logged into Facebook.
Videos from the company YouTube, YouTube LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA are integrated on this website, which are saved at http://www.youtube.com and can be played back directly from our website.
All of the videos have been integrated in the “enhanced data protection mode”, which means that no data about you as a user will be transferred to YouTube unless you play the videos. The data stated in the following paragraph will only be transferred if you play the videos. GigTel has no influence over this transfer of data.
YouTube receives a notification when you access a sub-page on our website that features a YouTube video. Some data collected through use of our website, as described in our Privacy Policy, may also be transferred. This will take place regardless of whether YouTube provides a user account into which you are logged in or if no user account exists. If you are logged into Google, your data will be assigned directly to your account. If you do not want the data to be assigned to your YouTube profile, you must log out before playing a video. YouTube will store your data as user profiles and use it for the purposes of advertising, market research and/or the needs-based configuration of its website. In particular, this evaluation takes place (including for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; if you intend to exercise this right, it is necessary for you to contact YouTube.
YouTube is used in the interest of ensuring an appealing presentation of our online offerings.
For further information on the purpose and scope of the data collection and its processing by YouTube, please refer to the privacy policy of YouTube. There, you will also find further information about your rights and settings options for the protection of your private sphere:
http://www.google.com/intl/de/policies/privacy. Google processes your personal data in the USA, and has agreed to comply with the EU-US-Privacy-Shield, https://www.privacy-shield.gov/EU-US-Framework.
More detail on how businesses use cookies is available at www.allaboutcookies.org.
If you have any queries regarding this Cookie Policy, please email salessupport@gigtel.com
CUSTOMER ACKNOWLEDGES THAT PROVIDER'S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN EXHIBIT "A" AND CUSTOMER AGREES TO NOTIFY ALL OF ITS CUSTOMERS OF THE 911 LIMITATIONS DESCRIBED HEREIN. ADDITIONALLY, CUSTOMER SHALL ENSURE THAT ITS RESPECTIVE CUSTOMERS NOTIFY ALL OF THEIR POTENTIAL USERS, WHO MAY PLACE CALLS USING CUSTOMER'S SERVICES, OF THE 911 LIMITATIONS DESCRIBED IN EXHIBIT " A" - (Emergency Services 9-1-1 Dialing & 9-1-1 Calling Limitations). PRIOR TO THE INITIATION OF SERVICE, CUSTOMER WILL PROVIDE ITS RESPECTIVE CUSTOMERS WITH WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALING.
For GigTel App specific policies, click here.
Contact Us