Thank you for visiting our website. Clay County Rural Telephone Cooperative, Inc. d/b/a GigTel (hereinafter referred to as “GigTel,” "us" or “we”) is committed to protecting and respecting your privacy. Your privacy is important to us, and this policy will walk you through our practices and how we safeguard your information and use any information you provide us, as well as explain your rights and how to contact us.
We collect and process some or all of the following types of information from you in the course of your use of our website and/or by providing you our services:
We may also obtain personal data from publicly available listings, including, but not limited to:
We will disclose your information to third parties only for the purpose of completing tasks and providing services to you on our behalf. For example, to host our servers, we may pass your information to our third-party service providers, agents, subcontractors, and other associated organizations.
Other than as set out above, and to the degree that is necessary in order for us to carry out our obligations arising from any contracts entered into between you and GigTel (such as credit card processing services, order fulfillment and other services), we will not share your data with third parties unless you have given consent for us to do so.
We rely on the following lawful bases for using your information:
We may use information held about you in the following ways:
In addition to the above uses, we may use your information and, where you have given consent to permit selected third parties to use your information, to notify you about goods or services which may be of interest to you. With your information, we may contact you by electronic means (e-mail or SMS) only if you have consented to such communication. If you do not want us to use your data in this way, you may unsubscribe from our electronic communications using the method indicated in the relevant communication or inform us at any time by contacting us in accordance with the Contact section of this policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access, including any procedures and security measures that may be required by law.
If you signed up for Paid Services, we obtain limited information about your payment card from our payment processor. Currently, our payment processor is Stripe. Stripe uses and processes your complete payment information in accordance with Stripe’s Privacy Policy.
Note that we do not collect any payment information when you subscribe to one of our services. We have an agreement with Stripe as our payment processor.
Personal information that you submit while enrolling in or using our services or website may be transferred to countries other than where you live. Your personal information may be transferred to countries that do not have the same protection laws as the country where you provided the information.
We rely on a number of means to transfer personal information, which are subject to Chapter V of the European General Data Protection Regulation (“GDPR”). This includes:
To view information specific to the GigTel Mobile Application, reference the GigTel Mobile Application Privacy Policy.
Our website, like many other commercial websites, may use a standard technology called “cookies” to collect information about how our website is used.
Cookies are small strings of text that websites can send to your browser to identify your browser as one that has visited the website before. Cookies cannot retrieve any other data from your hard drive and cannot obtain your e-mail address or disseminate your personal identifiable information.
This is how we can distinguish you from other users of our website. This helps us provide you with a good and personal experience when you browse our website and to improve our website.
By using our website, you agree to our use of cookies.
We reserve the right to modify these policies at any time. Any changes we may make to our policies in the future will be notified and made available to you using our website. Your continued use of the website and our services will be deemed your acceptance of our updated Privacy Policy and Cookie Policy.
Any questions, comments, or requests regarding our Privacy and/or Cookies Policy should be addressed to salessupport@gigtel.com.
Endeavor Communications is committed to providing reliable, high-quality service to support Clients using our GigTel service. This Service Level Agreement (SLA) outlines the minimum service a Client may expect from the GigTel Product for the contracted term of the service.
The following SLA represents GigTel’s sole responsibility and the Client’s sole remedy regarding GigTel’s SLA and Voice Service Availability Guarantee.
Client shall mean an Endeavor Communications, GigTel, customer who has executed a binding agreement for Endeavor Communications GigTel service, excluding any Client whose account is, or during the period in question, was not in good financial standing with Endeavor Communications or is in violation of the terms and conditions or Endeavor’s acceptable use policy outlined in Endeavor’s Terms of Service.
The terms of this SLA take effect immediately upon the completion of the GigTel’s Commit Date for service activation. In the month when a Client’s GigTel service is terminated, the Customer is not eligible to receive credits for Endeavor Communications not meeting its service commitments for that month.
User Fees are priced per seat, per month for Call Center, Advanced, Standard and Basic to be paid by the Client for GigTel phone extensions. Excluded fees consist of 800 number measured services, international rates, and additional Call Center levels.
Scheduled Maintenance refers to normal maintenance scheduled for either preventative measures or the upgrade of Endeavor’s data network, voice network, and servers used to deliver GigTel Services to the Client. Endeavor Communications makes every effort to conduct Scheduled Maintenance during our normal maintenance window of 12:01AM – 5:00AM EST. It is Endeavor’s policy to notify clients with as much advanced notice as possible by broadcast message and/or posting on the gigtel.com website. Such effects related to Scheduled Maintenance shall not give rise to service credits outlined in this SLA.
Unscheduled Maintenance refers to urgent Endeavor Communications efforts to correct network conditions that are likely to cause service outages or severe network performance degradation impacting multiple Clients and requires immediate action. Unscheduled Maintenance may degrade the quality of service to include the possibility of outages. Endeavor’s policy is to notify the Client with as much advance notice as possible under the circumstance by broadcast message and/or posting on gigtel.com prior to performing the maintenance. Such effects related to urgent Unscheduled Maintenance shall not give rise to service credits outlined in this SLA.
Endeavor Communications GigTel product has a 100 percent uptime goal and a credit allowance will be given for interruptions in the GigTel service preventing inbound or outbound calling on any or all phone extensions in excess of One minute for each seat affected. The time attributed toward Voice Service Unavailability begins when the Trouble Ticket reporting the outage is opened by the Client with GigTel Customer Support and ends when the affected service is again operational. Two or more interruptions during any one 24-hour period will be combined into one cumulative interruption.
Length of Interruption Credit Per Seat Affected
1 minute to 1 hour = 1-day credit
1 hour 1 minute to 24 hours = 3 days credit
24 hours 1 minute or more = 15 days credit
The Voice Service Availability guarantee is subject to the following limitations:
No credit allowance will be made for any interruption in service related to any of the following:
Inability to access the Web-based portal will not give rise to service credits outlined in this SLA. The amount of credit available per month is subject to a cap as described in this Agreement.
To receive credit for the Voice Service Availability Guarantee, the Client must;
Credits are based on the Client’s GigTel User Service Fee and may arise from multiple service guarantees outlined in this SLA. The total combined credits applied to the Client’s GigTel Service will not exceed the GigTel User Fee in any calendar month.
The Client will pay its entire service bill and shall not offset any Service Credits it would anticipate receiving from Endeavor Communications. Client shall cooperate with Endeavor Communications in any Service Claim investigations.
For each cumulative hour of outage or fraction thereof in any calendar month, at Client’s request Client’s account shall be credited for the pro-rated charges for one day of the Endeavor Communications GigTel User Monthly Service Fee for the service with respect to which a Voice Service Availability guarantee has not been met.
Service Credits delivered as remedies in conjunction with this SLA represent Endeavor’s sole responsibility and the Client’s sole remedy related to Endeavor’s GigTel service.
Endeavor Communications reserves the right to change, amend, and/or revise this SLA policy at any time. Changes and/or revisions to the SLA will be deemed effective upon posting the applicable revision on Endeavor’s gigtel.com website.
BY USING PROVIDER’S SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS AND CONDITIONS BELOW. ALL SERVICE ORDERS AND SERVICES ARE SUBJECT TO THESE TERMS AND CONDITIONS.
These Terms and Conditions (the “Agreement”) are entered into by and between Clay County Rural Telephone Cooperative, Inc. d/b/a/ GigTel (“Provider”) and the customer purchasing products or services from Provider (“Customer”).
(a) Introduction: Our fax services are provided to assist with the transmission of documents. Excessive use of our fax services, whether via hardware or eFax, can negatively impact service performance for other users. In order to maintain service quality and prevent misuse, we have established a set of limitations for both hardware-based fax machines and eFax accounts.
(b) Usage Limits: To prevent excessive usage of fax services, users are expected to adhere to the following usage limits:
Hardware Fax Solution: Users shall not exceed a total of 1,000 pages (sent and received combined) per month using hardware fax services. Users exceeding 1,000 pages in a given month will be subject to account or service limitations as set forth in this policy.
eFax Accounts: Users shall not exceed a total of 1,000 pages (sent and received combined) per month using eFax services. Users exceeding 1,000 pages in a given month will be subject to account or service limitations as set forth in this policy.
(c) Excessive Usage: Users shall not exceed a total of 1,000 pages (sent and received combined) per month using eFax services. Users exceeding 1,000 pages in a given month will be subject to account or service limitations as set forth in this policy.
Notification: We will notify you if your usage exceeds the monthly limit.
Review: Your account will be reviewed for potential misuse.
Service Adjustments: We will limit your sending and receiving capabilities until the next billing cycle. If available, instead of limiting your sending and receiving capabilities, we may permit you to purchase additional fax pages for an additional cost.
(d) Fair Use Expectations: This Fair Use Policy is designed to ensure that all users have access to reliable fax services. By adhering to these limitations, we can continue to provide consistent service quality to all customers.
Regular Monitoring: We monitor usage of fax services to identify any accounts that may require intervention due to excessive use.
Collaboration: If you are in need of increased usage or custom features, please reach out to us, and we will work with you to find an appropriate solution.
(e) Enforcement: We reserve the right to adjust or terminate fax services for any user who does not adhere to this Fair Use Policy. In case of consistent and unexplained excessive usage, service suspensions or additional charges may apply.
(f) Contact Information: If you have questions regarding this Fair Use Policy or need to discuss your usage, please contact our customer support team at Support@GigTel.com
By using our fax services, you acknowledge that you have read and agree to this Fair Use Policy.
6. TELEPHONE NUMBER
Any telephone number provided by Provider (“Number”) to the Customer will be leased and not sold. Provider reserves the right to change, cancel or move the Number should Provider reasonably determine, its sole discretion, that it is required to do so as a result of its agreements with its underlying service providers or for other business purposes related to the provision of the Services.
7. PRIVACY
The Services use the public internet and third-party networks to transmit voice communications and data. Provider is not liable for the interception, use or disclosure of Customer’s or its Users’ voice communications or data. Provider does not represent, warrant or covenant that the Services will maintain the privacy or security of Customer’s or its Users’ voice communications or data. Customer agrees that Provider is entitled to monitor Customer’s and Users’ use of the Services to protect, maintain or improve the Services; to prevent fraud or misrepresentation by affirmative acts and/or omissions; to protect Provider, its customers or other third parties affiliated with Provider; or for any other good cause. If required by law, Customer will inform its Users that Provider may monitor the Users’ communications and store and use the Users’ personally identifiable information as necessary to provide the Services. For Provider’s Privacy Policy, please visit https://gigtel.com/about/privacy-policy.
8. LICENSE; PROHIBITED USES; CUSTOMER RESPONSIBILITIES; LIMITATIONS
8.1 License. Customer hereby grants to Provider a license to copy, store, record, transmit, display, view, print and use Customer Data solely to the extent necessary to provide the Services to Customer. Except as expressly provided in this Section 8, Customer grants to Provider no right, title, interest or license in the Customer Data. Customer represents and warrants that it has all necessary consents and rights to provide personally identifiable information about its Users to Provider, and Customer will provide such information upon reasonable request by Provider.
8.2 Prohibited Uses. Customer represents and warrants that it will not use the Services for any illegal, fraudulent, improper or abusive purpose or in any way that interferes with Provider’s ability to provide high-quality Services to other customers, prevents or restricts other customers from using the Services, or damages any of Provider’s or other customers’ property. If Provider discovers use of the Services for anything other than the permitted uses in this Agreement or for any of the prohibited uses in this Agreement, Provider may, at its sole discretion, terminate or suspend all or part of Customer’s Services and charge any applicable fees for the Services used plus damages caused by such improper use. Prohibited uses include, but are not limited to: (a) behavior that is illegal, obscene, threatening, harassing, defamatory, libelous, deceptive, fraudulent, malicious, infringing, tortious or invasive of another’s privacy; (b) sending unsolicited messages or advertisements, including email, voicemail, text messages or faxes (commercial or otherwise) (“Spamming”) or otherwise sending bulk or junk email, voicemail, text messages or faxes; (c) harvesting or otherwise collecting information about others, including email addresses, without their consent; (d) negligently, recklessly, knowingly or intentionally transmitting any material that contains viruses, time bombs, Trojan horses, worms, malware, spyware or any other programs that may be harmful or dangerous; (e) creating a false caller identity (“ID spoofing”) or forged email/text message address or header or otherwise attempting to mislead others as to the identity of the sender or the origin of any communication made using the Services; (f) transmitting any material that may infringe, misappropriate or otherwise violate the foreign or domestic intellectual property rights or other rights of third parties; (g) violating any U.S. or foreign law regarding the transmission of technical data or software exported through the Services; (h) using the Services in excess of what, in Provider’s sole discretion, would be expected of normal business use, including, without limitation, allowing more than one User to use a single VoIP line or using a single VoIP line in excess of what would be expected of a single User; (i) using the Services in any way that interferes with other customers’ and third parties’ use and enjoyment of the Services; or (j) using or employing methods and/or devices that are designed or likely to take advantage of, bypass, exploit or otherwise avoid this use policy.
8.3 Customer Liability. Customer understands and agrees that: (a) it will be solely liable for any transmissions sent through the Services under its account or its User’s account, including the content of any transmission sent through the Services under its account or its User’s account; (b) it will abide by all applicable Provider policies, procedures and agreements related to the Services; and (c) it will not attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services through password mining or any other means.
8.4 Unlimited Service Plans. Some of Provider’s Service Plans and other Services are offered on an “unlimited” basis. All unlimited Service Plans: (a) may only be used for normal commercially reasonable business use; (b) are provided only for dialog between two individuals at one time per line; (c) are issued on a “one (1) user per line” basis, meaning that only one registered User may be assigned to use the Services for any one line; and (d) are subject to additional usage charges, including, but not limited to, such charges associated with international calling, in accordance with the then-current rates. Unlimited Service Plans may not be used for any of the following prohibited uses (which are in addition to the other prohibited uses applicable to all Services): (i) trunking or forwarding a Provider Number to another phone number capable of handling multiple simultaneous calls or to a private branch exchange (“PBX”) or key system; (ii) Spamming or blasting (e.g., sending bulk or junk voicemails, emails, text messages or faxes simultaneously); (iii) bulk call-in lines (e.g., customer support or sales call centers, “hotlines,” 900 numbers, sports-line numbers, etc.); or (iv) auto-dialing or “predictive” dialing (e.g., non-manual dialing or using a software program or other means to continuously dial or place out-bound calls). In addition, unusually high usage of the Services may impair Provider’s ability to provide high-quality Services to others and/or indicate unauthorized use of the Services, in which case Provider may suspend or terminate Customer’s account or, upon prior notice, convert Customer’s account to a metered calling plan that charges significantly higher usage rates.
8.5 Reporting. Customer must report any unauthorized use of the Services to Provider immediately after Customer discovers such use. Customer is responsible for all use of the Services, whether authorized or unauthorized. Customer will be responsible if any of its Users use the Services in a manner prohibited by this Agreement. Customer will be responsible for any act or omission of a User that would be a breach of this Agreement if done by Customer.
8.6 Intellectual Property. Customer acknowledges and agrees that the right to use any Services is nonexclusive and nontransferable, and Customer will not permit use of the Services other than for its internal business purposes. Nothing in this Agreement will pass to Customer or any User title to any of the Services, any trade names, trade dress, trademarks, service marks, commercial symbols, copyrightable material, designs, logos or any other intellectual property of Provider or its vendors. Customer will not challenge or attempt to register or otherwise protect any of Provider’s intellectual property or other rights in the Services.
8.7 Prohibited Actions. Customer will not: (a) copy or adapt the Services for any purpose, except as specifically permitted under this Agreement; (b) use the Services except in accordance with all applicable laws and regulations and except as set forth in this Agreement; (c) reverse engineer, translate, decompile or disassemble the Services; (d) use the Services in any outsourcing, application service provider, time-sharing or service bureau arrangement, including, without limitation, any use to provide services or process data for the benefit of, or on behalf of, any third party other than a User; (e) cause or permit the disabling or circumvention of any security mechanism contained in or associated with the Services; or (f) delete, alter, cover or distort any copyright or other proprietary notices or trademarks with respect to the Services.
8.8 Certain Calling Destinations. Customer understands and accepts that, in order to protect Customer against fraudulent use of the Services, Provider may require Customer to contact Provider in order to enable calling to certain calling destinations.
8.9 Cooperation. Customer will execute such other documents, provide such other information and affirmatively cooperate with Provider, all as may be reasonably required by Provider relevant to providing the Services.
9. USE AND STORAGE
Provider reserves the right to establish or modify general practices and limits concerning use of the Services and Software, including, without limitation, the maximum number of days that content will be retained by the Service and the maximum disk space or bandwidth capacity that will be allotted on servers owned or operated by Provider on Customer’s behalf. Where practical, Provider will provide Customer with prior notice of such new or modified practices; provided, however, that Provider will have the absolute right to implement such new or modified practices without prior notice in its sole discretion and without liability of any kind.
10. ELECTRONIC RECORDING
Customer agrees that there are federal and state statutes governing the electronic recording of telephone conversations and that Provider will not be liable for any illegal use of any recording services provided to Customer or its Users. It is Customer’s responsibility to determine if the electronic recordings are legal under applicable federal and state laws and to comply with those laws. Customer will defend, indemnify and hold harmless Provider for any claims, damages, fines, penalties or costs (including, without limitation, attorneys’ fees) arising out of Customer’s or its User’s failure to adhere to applicable electronic recording laws.
11. RESPONSIBILITY FOR REGISTRATION INFORMATION AND CONTENT OF CUSTOMER COMMUNICATIONS
Customer is solely responsible for maintaining the confidentiality of Customer’s account login information (including, without limitation, its Users’ account login information) and will not allow a third party to use the Services. Customer is solely responsible for any and all activities that occur under Customer’s account or its Users’ accounts, including, without limitation, fraudulent use of the account. Customer and its Users must comply with laws regarding online behavior, acceptable content and the transmission of equipment and information under applicable export laws. Customer also agrees to comply with applicable local rules or codes of conduct (including, if applicable, codes of conduct or policies imposed by employers) regarding online behavior and acceptable content. Use of the Services is void where prohibited. Customer will immediately notify Provider of any unauthorized use of Customer’s account or its Users’ accounts or any other breach of security related to Customer’s account, its Users’ accounts or the Services. Customer and each User must “log off” at the end of each session. Provider is not liable for any loss or damage arising from Customer’s or its Users’ failure to comply with any of the foregoing obligations. In consideration for using the Services, Customer will: (a) provide certain current, complete and accurate information about Customer and Users when prompted to do so by Provider; and (b) maintain and update this information as required to keep it current, complete and accurate. Customer agrees that Customer is solely responsible for the content of all visual, written or audible communications (“Content”) sent, displayed or uploaded by Customer or a User in using the Services. Although Provider is not responsible for any such communications, Provider may reject or remove any Content that violates a law or this Agreement. Customer or the User retains copyright and any other rights already held in Content that Customer or the User submits, posts or displays on or through the Services or any music or ring-tones Customer or a User uses in connection with the Services. Customer understands and agrees that by displaying, exchanging or uploading Content to a Provider website, transmitting Content using the Services or otherwise providing Content to Provider, Customer automatically grants (and warrants and represents that it has a right to grant) to Provider a worldwide, royalty-free, sub-licensable (so Provider affiliates, contractors, resellers and partners can deliver the Services), perpetual, irrevocable license to use, modify, publicly perform, publicly display, reproduce and distribute the Content in the course of offering the Services, including, without limitation, on associated websites. Furthermore, Customer represents and warrants that it has all necessary consents and rights to transmit Content and other communications from its Users to Provider.
12. RESPONSIBILITY FOR CONTENT OF OTHERS
Customer acknowledges that Users may violate one or more of the above prohibitions, but Provider assumes no responsibility or liability for such violation. If Customer becomes aware of misuse of the Services by any person, entity or organization, Customer agrees to contact Provider Customer Support at (844) 782-1387 or support@gigtel.com. Provider may investigate any complaints and violations that come to its attention and may take any action that it believes is appropriate, including, but not limited to, issuing warnings, removing the content or terminating accounts and/or User profiles. Under no circumstances will Provider be liable in any way for any data or other content available on a website or actions taken while using the Services, including, but not limited to, any errors or omissions in any such data, content or activity or any loss or damage of any kind incurred as a result of the use of, access to or denial of access to any data, content or activities on a website. Provider does not endorse and has no control over what Users post, submit to or do on a website. Customer acknowledges that Provider cannot guarantee the accuracy of any information submitted by any User of a website, nor any personally identifiable information about any User. Provider reserves the right, in its sole discretion, to reject or remove content.
13. EMERGENCY 911 SERVICES
13.1 Service Limitations. The FCC requires that Provider provide E911 Service to all Customers who use Services within the United States. Sections 13.2 to 13.9 apply to all Customers and their end users who use Services within the United States. Section 13.10 applies to all Customers and their end users. Customer agrees and acknowledges that, if Customer’s end users of the Services provided to Customer are located outside of the United States, any Services utilized by these end users may not comply with the laws and regulations governing the provision of access to emergency services or VoIP communications services of any country outside of the United States. Customer shall be responsible for determining whether the Services can legally be utilized by any of its end users outside of the United States and shall indemnify, defend and hold harmless Provider from and against all claims, damages, losses or costs (including, without limitation, attorney fees and court costs) associated with the use of the Services by Customer’s end users outside of the United States, including, without limitation, claims that such use is illegal or does not comply with laws or regulations, including, without limitation, laws or regulations governing access to emergency services. CUSTOMER IS PROHIBITED FROM ALLOWING END USERS TO USE OR HAVE ACCESS TO THE SERVICES WHEN SUCH USE OR ACCESS IS PROHIBITED BY OR DOES NOT COMPLY WITH THE LAWS OR REGULATIONS OF SUCH END USER’S COUNTRY OF JURISDICTION.
13.2 ACKNOWLEDGEMENT AND WARNING LABELS. CUSTOMER ACKNOWLEDGES THAT PROVIDER’S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN THIS SECTION 13, AND CUSTOMER AGREES TO NOTIFY ALL POTENTIAL USERS WHO MAY PLACE CALLS USING THE SERVICES OF THE 911 LIMITATIONS DESCRIBED HEREIN. PRIOR TO THE INITIATION OF SERVICE, PROVIDER WILL PROVIDE CUSTOMER WITH WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALING. CUSTOMER AGREES TO PLACE SUCH LABEL ON OR NEAR EACH TELEPHONE OR OTHER CUSTOMER-PREMISES OR USER-PREMISES EQUIPMENT ON WHICH THE SERVICES MAY BE USED. IF ADDITIONAL LABELS ARE REQUIRED, CUSTOMER MAY REQUEST THEM FROM PROVIDER, AND PROVIDER WILL PROVIDE ADDITIONAL LABELS. PROVIDER WILL PROVIDE CUSTOMER WITH ADVISORY NOTICES REGARDING 911 EMERGENCY DIALING AND REQUEST ACKNOWLEDGMENTS FROM CUSTOMER. CUSTOMER WILL PROVIDE SUCH ADVISORY NOTICES TO ITS USERS. CUSTOMER AGREES TO RESPOND AND AFFIRMATIVELY ACKNOWLEDGE THAT PROVIDER HAS ADVISED CUSTOMER OF THE CIRCUMSTANCES UNDER WHICH E911 SERVICE MAY NOT BE AVAILABLE OR MAY BE LIMITED IN COMPARISON TO TRADITIONAL 911 EMERGENCY DIALING. CUSTOMER WILL PROVIDE SIMILAR ACKNOWLEDGEMENTS FROM ITS USERS UPON REQUEST BY PROVIDER. PROVIDER ADVISES CUSTOMER AND USERS TO MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.
13.3 ELECTRICAL POWER. CUSTOMER ACKNOWLEDGES THAT THE SERVICES, INCLUDING, WITHOUT LIMITATION, E911 SERVICE, WILL NOT FUNCTION IN THE ABSENCE OF ELECTRICAL POWER. FOLLOWING A POWER FAILURE, CUSTOMER MAY NEED TO RESET OR RECONFIGURE EQUIPMENT.
13.4 INTERNET ACCESS. CUSTOMER ACKNOWLEDGES THAT THE SERVICES, INCLUDING, WITHOUT LIMITATION, E911 SERVICE, WILL NOT FUNCTION IF THERE IS AN INTERRUPTION OF CUSTOMER’S BROADBAND OR HIGH-SPEED INTERNET ACCESS SERVICE. FOLLOWING AN INTERRUPTION, CUSTOMER MAY NEED TO RESET OR RECONFIGURE EQUIPMENT.
13.5 NON-VOICE SYSTEMS. CUSTOMER ACKNOWLEDGES THAT THE SERVICES ARE NOT SET UP TO FUNCTION WITH OUT-DIALING SYSTEMS, SUCH AS HOME SECURITY SYSTEMS, MEDICAL MONITORING EQUIPMENT, TTY EQUIPMENT OR ENTERTAINMENT OR SATELLITE TELEVISION SYSTEMS. PROVIDER WILL NOT BE LIABLE FOR INTERRUPTION OR DISRUPTION OF SUCH SYSTEMS BY THE SERVICES.
13.6 EQUIPMENT FAILURE. CUSTOMER ACKNOWLEDGES THAT THE SERVICES WILL NOT FUNCTION IF CUSTOMER’S EQUIPMENT FAILS OR IS NOT CONFIGURED CORRECTLY.
13.7 E911 SERVICE. E911 SERVICE IS A MANDATORY COMPONENT OF ALL INBOUND/OUTBOUND TRADITIONAL FAX AND VOICE SERVICE PLANS. E911 SERVICE IS NOT OFFERED ON VIRTUAL NUMBERS, OUTSIDE OF THE UNITED STATES, ON TOLL-FREE NUMBERS OR ON SIMILAR SERVICE ACCESSORIES OR ADD-ON SERVICE PLANS. E911 SERVICE IS TIED TO THE CUSTOMER’S REGISTERED SERVICE ADDRESS ASSOCIATED WITH THE ASSIGNED PHONE NUMBER; CUSTOMER IS RESPONSIBLE FOR PROVIDING PROVIDER WITH ADDRESS INFORMATION AND MAINTAINING AND UPDATING SUCH INFORMATION FOR CUSTOMER’S USERS. THE PROVIDER MOBILE APPLICATION USES THE DEVICE’S DIALER AND CELLULAR TELEPHONE SERVICE TO MAKE 911 CALLS. IF A DEVICE DOES NOT HAVE CELLULAR TELEPHONE SERVICE, THEN THE USER WILL NOT BE ABLE TO CALL 911 FROM THE PROVIDER MOBILE APPLICATION. CUSTOMER ACKNOWLEDGES THAT PROVIDER’S ONLY MECHANISM FOR ROUTING 911 CALLS TO THE CORRECT EMERGENCY CALL TAKER IS THE CUSTOMER’S OR USER’S REGISTERED SERVICE ADDRESS ASSOCIATED WITH THE ASSIGNED PHONE NUMBER. CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT ANY ENHANCED LOCATION INFORMATION PASSED TO AN EMERGENCY OPERATOR BY PROVIDER WILL BE BASED UPON THE CUSTOMER’S OR USER’S REGISTERED SERVICE ADDRESS PROVIDED TO PROVIDER BY CUSTOMER. IN THE EVENT THAT THE REGISTERED SERVICE ADDRESS ASSOCIATED WITH THE ASSIGNED PHONE NUMBER IS INCORRECT, IS OUTDATED OR IS NOT COMPLETE, A 911 CALL MAY BE ROUTED INCORRECTLY. CUSTOMER OR END USER SHOULD IMMEDIATELY PROVIDE DISPATCHER WITH THE NAME, PHONE NUMBER AND/OR PHYSICAL LOCATION OF THE EMERGENCY IF POSSIBLE. THE CUSTOMER OR END USER UNDERSTANDS THAT DISCONNECTING THE CALL PRIOR TO PROVIDING THE DISPATCHER THE NAME, PHONE NUMBER AND/OR PHYSICAL LOCATION OF THE EMERGENCY COULD RESULT IN THE DISPATCHER NOT HAVING CORRECT CONTACT INFORMATION.
13.8 E911 SERVICE CHARGE. CUSTOMERS THAT ARE REQUIRED TO SUBSCRIBE TO PROVIDER E911 SERVICE WILL BE SUBJECT TO A MONTHLY E911 SERVICE FEE. THE MONTHLY E911 SERVICE FEE WILL BE IN ADDITION TO THE APPLICABLE SERVICE FEES FOR THE ASSOCIATED LINE. THE MONTHLY CHARGE FOR PROVIDER E911 SERVICE IS ASSESSED ON A “PER-LINE” (THAT IS, PER PHONE NUMBER) BASIS AND WILL BE SET AT A LEVEL THAT REIMBURSES PROVIDER FOR THE DIRECT COSTS IT INCURS IN PROVIDING PROVIDER E911 SERVICE, INCLUDING EXPENSES PROVIDER INCURS, EITHER DIRECTLY OR INDIRECTLY, IN THE FORM OF STATE, COUNTY OR MUNICIPAL E911 SURCHARGES, E911 AUTOMATIC LOCATION INFORMATION (“ALI”) DATABASE STORAGE, LINE INFORMATION DATABASE AND CALLER ID (LIDB/CNAM) EXPENSES AND ANY OTHER TAXES OR SURCHARGES DIRECTLY OR INDIRECTLY ASSOCIATED WITH THE PROVISION OF SERVICES TO CUSTOMERS SUBSCRIBING TO THIS SERVICE. PROVIDER RESERVES THE RIGHT TO ADJUST THE LEVEL OF CHARGES ASSOCIATED WITH THE PROVISION OF E911 SERVICES TO REFLECT INCREASES OR DECREASES IN THE COSTS IT INCURS.
13.9 E911 CHARACTERISTICS. CUSTOMER ACKNOWLEDGES THAT PROVIDER E911 SERVICE HAS CERTAIN CHARACTERISTICS THAT DISTINGUISH IT FROM TRADITIONAL, CIRCUIT-SWITCHED 911 SERVICE. THESE CHARACTERISTICS MAY MAKE PROVIDER E911 SERVICES UNSUITABLE FOR SOME CUSTOMERS OR USERS. BECAUSE CUSTOMER AND USER CIRCUMSTANCES VARY WIDELY, CUSTOMER SHOULD CAREFULLY EVALUATE ITS OWN CIRCUMSTANCES WHEN DECIDING WHETHER TO RELY SOLELY UPON PROVIDER E911 SERVICE. CUSTOMER ACKNOWLEDGES THAT IT IS CUSTOMER’S RESPONSIBILITY TO DETERMINE THE TECHNOLOGY OR COMBINATION OF TECHNOLOGIES BEST SUITED TO MEET CUSTOMER’S AND ITS USERS’ EMERGENCY CALLING NEEDS AND TO MAKE THE NECESSARY PROVISIONS FOR ACCESS TO EMERGENCY CALLING SERVICES (SUCH AS MAINTAINING A CONVENTIONAL LANDLINE PHONE OR WIRELESS PHONE AS A BACKUP MEANS OF COMPLETING EMERGENCY CALLS). THE FOLLOWING CHARACTERISTICS DISTINGUISH PROVIDER E911 SERVICE FROM TRADITIONAL, CIRCUIT-SWITCHED 911 SERVICE:
(a) E911 SERVICE WILL NOT FUNCTION IF CUSTOMER’S OR ITS USER’S DTA, PHONE OR VIDEOPHONE FAILS OR IS NOT CONFIGURED CORRECTLY OR IF CUSTOMER’S OR ITS USER’S SERVICE IS NOT FUNCTIONING FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, ELECTRICAL POWER OUTAGE, BROADBAND OR OTHER INTERNET SERVICE OUTAGE OR SUSPENSION OR DISCONNECTION OF SERVICE BECAUSE OF BILLING OR OTHER ISSUES. IF THERE IS A POWER OUTAGE, CUSTOMER OR THE USER MAY BE REQUIRED TO RESET OR RECONFIGURE THE EQUIPMENT BEFORE BEING ABLE TO USE THE SERVICE, INCLUDING FOR E911 PURPOSES. E911 SERVICE MAY NOT FUNCTION IF CUSTOMER OR A USER RELOCATES EQUIPMENT OR USES A NON-NATIVE TELEPHONE NUMBER OR FOR ANY OTHER REASON BEYOND PROVIDER’S CONTROL.
(b) AFTER INITIAL ACTIVATION OF THE E911 SERVICE, AND FOLLOWING ANY CHANGE OF AND UPDATE TO CUSTOMER’S OR A USER’S PHYSICAL LOCATION, THERE MAY BE SOME DELAY BEFORE THE ALI IS PASSED TO THE LOCAL EMERGENCY SERVICE OPERATOR. THIS INFORMATION IS TYPICALLY POPULATED INTO PROVIDER’S NOMADIC E911 DATABASES PRIOR TO SERVICE ACTIVATION, BUT NO GUARANTEE CAN BE MADE THAT THE ALI WILL BE ACTIVATED WITHIN THIS SCHEDULE.
(c) THE LOCAL EMERGENCY SERVICE OPERATOR RECEIVING PROVIDER E911 EMERGENCY SERVICE CALLS MAY NOT HAVE A SYSTEM CONFIGURED FOR E911 SERVICES OR BE ABLE TO CAPTURE AND/OR RETAIN ALI. THIS MEANS THAT THE OPERATOR MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE PERSON WHO IS MAKING THE PROVIDER E911 CALL. DUE TO TECHNICAL FACTORS IN NETWORK DESIGN, AND IN THE EVENT OF NETWORK CONGESTION ON THE PROVIDER NETWORK, THERE IS A POSSIBILITY THAT A PROVIDER 911 CALL WILL PRODUCE A BUSY SIGNAL, THE CALLER WILL EXPERIENCE UNEXPECTED ANSWERING WAIT TIMES OR THE LOCAL EMERGENCY SERVICE OPERATOR WILL TAKE LONGER TO ANSWER THE CALL THAN 911 CALLS PLACED VIA TRADITIONAL, CIRCUIT-SWITCHED TELEPHONE NETWORKS. IF CUSTOMER OR ITS USER DOES NOT CORRECTLY IDENTIFY THE ACTUAL LOCATION WHERE THE PROVIDER EQUIPMENT WILL BE LOCATED AT THE TIME OF ACTIVATION OF THE SERVICE, PROVIDER E911 COMMUNICATIONS MAY NOT BE DIRECTED TO THE CORRECT LOCAL EMERGENCY OPERATOR.
13.10 EMERGENCY SERVICES ACCESS LIMITATION OF LIABILITY AND INDEMNITY. CUSTOMER AGREES THAT PROVIDER WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE OR INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY TELEPHONE NUMBER INSIDE OR OUTSIDE OF THE UNITED STATES USING THE SERVICES OR TO ACCESS OR REACH AN EMERGENCY SERVICE OPERATOR INSIDE OR OUTSIDE OF THE UNITED STATES DUE TO THE DIALING CHARACTERISTICS AND LIMITATIONS SET FORTH IN THIS AGREEMENT. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS PROVIDER, ITS OWNERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS, AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO CUSTOMER OR A USER IN CONNECTION WITH THE SERVICES, FROM ANY AND ALL CLAIMS, ACTIONS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) BY, OR ON BEHALF OF, CUSTOMER OR ANY THIRD PARTY OR USER OF THE SERVICE RELATING TO EMERGENCY SERVICES911 DIALING (INCLUDING, WITHOUT LIMITATION, E911) OR THE INABILITY TO ACCESS OR REACH EMERGENCY SERVICES.
14. DISCLAIMER AND LIMITATION OF LIABILITY
PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR ARISING FROM A COURSE OF DEALING OR PERFORMANCE OR CUSTOM, WITH RESPECT TO THE SERVICES, EQUIPMENT AND ANY OTHER PROVIDER PRODUCTS, SERVICES OR EQUIPMENT PROVIDED HEREUNDER, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE IN A WORKMAN-LIKE MANNER, COMPLIANCE WITH LAWS, QUALITY, ACCURACY, COMPLETENESS OR CURRENCY OF INFORMATION, SYSTEM INTEGRABILITY, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT. PROVIDER DOES NOT REPRESENT, WARRANT OR COVENANT THAT THE PRODUCTS, SERVICES OR EQUIPMENT PROVIDED WILL OPERATE UNINTERRUPTED, ERROR-FREE OR WITHOUT DEGRADATION OR LOSS OF DATA OR BE SECURE. NEITHER PROVIDER NOR ITS SERVICE PROVIDERS WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER’S OR A USER’S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION, INCLUDING, WITHOUT LIMITATION, ANY SUCH DATA IN PROVIDER’S POSSESSION, CUSTODY OR CONTROL, THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF PROVIDER’S OR ITS SERVICE PROVIDER’S NEGLIGENCE. IN NO EVENT WILL PROVIDER OR ITS AFFILIATE, SERVICE PROVIDER, FACILITY OPERATOR OR CARRIER OR THEIR RESPECTIVE OWNERS, DIRECTORS, MANAGERS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY, “PROVIDER PARTIES”) BE LIABLE FOR ANY DIRECT, ACTUAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES OR FOR ANY COST OF COVER OR LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER ARISING FROM OR RELATED TO THIS AGREEMENT OR A PROVIDER PARTY’S PERFORMANCE OR NONPERFORMANCE OF OBLIGATIONS HEREUNDER, A FAILURE OF OR A DEFECT IN THE SERVICES, EQUIPMENT OR ANY PRODUCT, A PROVIDER PARTY’S VIOLATION OF A THIRD PARTY’S RIGHT OR A PROVIDER PARTY’S ACTS OR OMISSIONS. PROVIDER WILL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF, A FAILURE OF, OR A DEFECT IN ANY PRODUCT OR SERVICE PROVIDED BY, OR VIOLATION OF ANY THIRD PARTY’S RIGHTS BY ANY THIRD-PARTY SERVICE PROVIDER, FACILITY OPERATOR OR CARRIER. THE PROVIDER PARTIES’ MAXIMUM TOTAL LIABILITY TO CUSTOMER WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO PROVIDER IN THE THREE (3) MONTHS PRECEDING THE DATE THE CLAIM ACCRUED. THE PROVIDER PARTIES WILL NOT BE LIABLE IN ANY WAY TO ANY USER.
15. INDEMNIFICATION
Customer will defend the Provider Parties, at Customer’s expense, against any third-party claim or action and indemnify and hold harmless the Provider Parties from any and all losses, damages, liabilities, penalties, settlement obligations, costs, attorneys’ fees and other legal expenses related to such third-party claim or action arising from or related to: (a) Customer’s breach of this Agreement or an agreement between Customer and a third party; (b) Customer’s violation, infringement or misappropriation of the third party’s intellectual property or other rights in Customer’s use of the Services; (c) Customer’s violation of the third party’s privacy, publicity, personality or other rights; (d) Customer’s fraud in use of the Services or fraud or misrepresentation regarding the nature or volume of Customer’s traffic; (e) Customer’s violation of an applicable law; (f) bodily injury, death or property damage to the extent such claim or action arises from the negligence, gross negligence or willful misconduct of Customer or in the case where strict liability applies; (g) Customer’s business, acts or omissions; or (h) acts or omissions by Users that, if done by Customer, would constitute a breach of this Agreement. Customer will not settle any claim or action without Provider’s prior written consent. Provider will have the option, at its expense, to participate in the defense or settlement of the claim or action with counsel of its own choosing. If a conflict of interests arises or exists between the parties or if Provider has a good faith belief that its rights are being harmed by the counsel selected by Customer, Provider will have the right to retain separate counsel to represent its interests at Customer’s sole cost and expense.
16. EQUIPMENT
16.1 Equipment Purchase. If Provider sells any equipment to Customer, the terms of this Section 16 apply. All equipment shipments are Free on Board (“FOB”) Provider’s or Provider’s distributor’s facility. Provider’s liability for delivery will cease, and title (if applicable) and all risk of loss or damage will pass to Customer upon delivery to the common carrier for shipment. Customer shall be wholly responsible for insuring any products purchased from the time risk of loss or damage passes to Customer. To the extent transferable, Provider will pass through to Customer any warranty provided by the manufacturer of the equipment; PROVIDER MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY EQUIPMENT.
16.2 Equipment Return Policy. Customer will be required to obtain authorization from Provider to return any equipment. Equipment returned by Customer that is not covered under warranty or that does not bear a return authorization number may be refused. Provider will not replace lost, stolen or modified equipment. Customer must pay all shipping and handling charges related to any equipment returns not covered under warranty. All returned equipment must be unmodified, in good working condition, in the original packaging and include all components, manuals, peripheral devices and all other accessories that were originally shipped with the equipment. Provider may decline Customer’s return or charge Customer an additional fee for each missing item or for each item that Provider reasonably determines is modified, damaged or not in good working condition. Customer must delete all data files stored on returned equipment. Customer acknowledges that any data remaining on returned equipment cannot be recovered, and Customer releases Provider of any liability for any lost, damaged or destroyed files, data or other information.
17. MOBILE APPLICATION
Provider may make a mobile application for the Services available to Customer. Subject to this Agreement, Provider grants to Customer a limited, personal, revocable, nonexclusive, non-transferable and non-sublicensable license to install and use the mobile application during the Term. Customer has no other rights in or to the mobile application. The mobile application is licensed, not sold. The terms of this Agreement apply to any updated, upgraded or new versions of the mobile application. Use of the mobile application constitutes use of the Services. Provider may require Users to agree to additional terms and conditions governing use of the mobile application, and Customer agrees that its Users will not be permitted to use the mobile application unless they agree to such terms and conditions. Customer agrees that, from time to time and without notice, Provider may amend, modify, update or upgrade the mobile application or create new versions of the mobile application. Customer agrees that Provider may automatically update the version of the mobile application that a User is using on a mobile device. Customer consents, on behalf of itself and its Users, to such updating on mobile devices. Updates may cause Customer or a User to lose data, and Provider will not be liable for such loss. Customer agrees that Provider has no obligation to provide support, maintenance or updates for or to the mobile application. To the extent the mobile application contains any third-party software, Customer’s and User’s rights and obligations with respect to such software will be subject to and governed by the third party’s terms and conditions. Provider does not make a representation or warranty that the mobile application will operate on any particular device or operating system. The mobile application is commercial computer software, and to the extent any U.S. government agency uses the mobile application, the U.S. government is only granted the limited rights granted to all other Provider customers. Provider is not a wireless licensee of the FCC, and the mobile application will not be able to provide access to E911 service unless Customer subscribes to wireless service that complies with the FCC’s E911 program, as further explained in Section 13.6.
18. INTELLECTUAL PROPERTY
The Services and Software, and all intellectual property therein, are and will remain the exclusive property of Provider. Provider reserves all rights not expressly granted under this Agreement. The Software may contain third-party software that is subject to the terms and conditions of third-party licenses. Neither Customer, Users nor any other third party has a right to inspect, possess, use, copy or attempt to discover the source code of (or any portion of) the Software, except to the extent that Customer, a User or a third party is expressly permitted to decompile the Software under applicable law and Customer, the User or the third party notifies Provider in writing in advance of its intention to decompile the Software and its reason for doing so.
19. PORTAL UPGRADES; PHONE NUMBERS AND WEB PORTAL DISCONTINUANCE
Provider may update the Customer and User portals, and Customer agrees that Service may be unavailable during the implementation of such updates. Upon expiration, cancellation or termination of the Services, Customer and Users will relinquish and discontinue use of any accounts, Numbers, voicemail access numbers and/or web portal sites assigned to Customer by Provider or its service providers.
20. MISCELLANEOUS
20.1 Notices. Unless otherwise specified in this Agreement, any notice required or permitted to be given pursuant to this Agreement will be given in writing by overnight delivery service, sent via certified mail, return receipt requested, emailed or delivered by hand, and such notice will be deemed to have been given and received when delivered or when delivery was refused or, with respect to electronic transmissions, at the time of transmission (unless the sender received a notice of transmission failure). Customer consents to receive all notices in electronic form, and Provider may send any notice to Customer at Customer’s latest physical address or email address provided by Customer. Provider may, in addition to all other methods of giving notice, send any notice to Customer’s mailbox in Customer’s account on the Provider Customer Care Portal. Both parties agree that any agreements and notices made or provided by one or both parties in electronic form and in accordance with this Agreement are as legally binding as if made in physical written form. Customer must send all notices to Provider via email in accordance with the following:
To report misuse or fraudulent use of Service: salessupport@gigtel.com
To submit a billing dispute: salessupport@gigtel.com
To terminate service: salessupport@gigtel.com
All other notices: sales@gigtel.com
20.2 Force Majeure. Provider’s performance of any part of this Agreement will be excused to the extent that it is hindered by flood, fire, natural disaster, strike, riot, war, terrorism, hostile attack, governmental action, cable cuts, supplier shortages, breaches or delays, Provider’s inability to perform as a result of actions or inactions of third parties, Customer, a User or Provider’s vendors, including, without limitation, Customer’s failure to provide or maintain a circuit with respect to an order for Service, or any other cause (whether similar or dissimilar to those listed) beyond Provider’s reasonable control (a “Force Majeure Event”). Provider may terminate the Services without liability if a Force Majeure Event hinders Provider’s performance for more than five (5) days.
20.3 No Class Action. Customer irrevocably waives any right Customer may have to serve as a representative or as a private attorney general, or to participate as a member of a class of claimants, in any lawsuit, arbitration or other proceeding against any Provider Party arising from, related to or connected with this Agreement or any Service Order.
20.4 Binding Nature and Assignment. Customer’s rights and obligations in this Agreement will not be assigned, delegated or otherwise transferred in whole or in part without the prior written consent of Provider. Except as part of the sale of all or substantially of the assets for Provider or the assignment of this Agreement, or any rights or obligations thereunder, to any of Provider’s affiliates (which will not require Customer consent), Provider’s rights and obligations in this Agreement will not be assigned, delegated or otherwise transferred in whole or in part without the prior written consent of Customer, which will not be unreasonably withheld. For sake of clarity, Provider may assign, delegate and transfer some or all of its rights and obligations under this Agreement to its affiliates. Except as otherwise expressly provided herein, this Agreement will inure to the benefit of, and will bind, the heirs, executors, personal representatives, administrators, successors and permitted assigns of Provider and Customer.
20.5 Governing Law. This Agreement and any related Service Orders will be governed by and construed according to the laws of the State of Indiana, without regard to its conflict of laws provisions. The U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement.
20.6 Arbitration. Any dispute or controversy arising out of or in connection with this Agreement or any related Service Order or otherwise related to the Services will be resolved by binding arbitration. The Federal Arbitration Act and federal arbitration law apply to this Agreement. The arbitration will be administered by the American Arbitration Association (“AAA”), conducted by one (1) arbitrator and conducted in accordance with the AAA’s Commercial Arbitration Rules. The arbitration will be conducted in Cloverdale, Indiana. The language of the arbitration will be English. The parties’ briefs and other documents and the arbitrator’s findings and decision will be confidential unless required to be disclosed by law. Neither party may use any finding or decision of the arbitrator in existing or subsequent litigation or arbitration involving any other person, entity or organization. The arbitrator must have sufficient experience in the matter(s) at issue. The arbitrator’s decision will follow the plain meaning of the Agreement and will be final and binding. Neither party will have the right to appeal an error of law or fact. Each party will bear the cost of preparing and presenting its case. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. This agreement to arbitrate also requires Customer to arbitrate claims against other parties relating to Services or products provided or billed to Customer if claims are asserted against Provider in the same proceeding. Notwithstanding the foregoing, either party may bring suit in court to enjoin unauthorized access or trespass to its computer networks or any misappropriation, infringement or violation of its intellectual property rights. The arbitrator will have the exclusive power to rule on the formation, interpretation, applicability, validity or enforceability of this Agreement, including, without limitation, the validity or enforceability of this arbitration agreement. The arbitrator will not have the power to conduct any form of class or collective arbitration nor join or consolidate claims by or for individuals. If any dispute or controversy arising out of or in connection with this Agreement or any related Service Order or otherwise related to the Services cannot lawfully be resolved by arbitration, the complainant must bring any claim or action in the state or federal courts for Cloverdale, Indiana, and the parties waive any objection based on personal jurisdiction, venue or inconvenient forum.
20.7 Entire Agreement; Amendments; Conflict; Severability; Waiver; Survival. This Agreement, all documents referred to herein and any related Service Order executed by the parties constitute the entire agreement between the parties and supersede any and all prior agreements and rates between the parties with respect to the subject matter hereof. No additions, deletions or modifications to this Agreement or any Service Order will be binding unless: (a) made in a writing signed by duly authorized representatives of both parties; or (b) agreed to by the party to be charged by electronic means. In the event of a conflict between any of the terms and conditions of this Agreement and any Service Order, the terms and conditions in the Service Order will prevail. The parties are independent contractors. Nothing contained herein will be construed as creating any agency, partnership or other form of joint venture or enterprise between the parties. If any provision(s) of this Agreement or any related Service Order is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired thereby, and the parties further agree to substitute a valid provision that most closely approximates the economic effect of the invalid provision. The failure of either party to require performance by the other party of any provision hereof will not affect the right to require such performance at any time thereafter, nor will the waiver by either party of a breach of any provision hereof be taken to be a waiver of the provision itself. To the extent permitted by applicable law, the parties agree to and do hereby waive any applicable statutory or common law that may permit a court to construe a contract against its drafter. No claim or cause of action may be asserted against either party more than three (3) months after the time the facts giving rise to the claim or cause of action are discovered or should have been discovered. In the event a suit is brought or an attorney or collection agency is retained by Provider to enforce the terms of this Agreement or any Service Order, to collect any monies due hereunder or to collect money damages for breach thereof, Provider will be entitled to recover, in addition to any other remedy available at law or in equity, reimbursement for attorneys’ fees, court costs, collection costs, costs of investigation and other related expenses incurred in connection therewith. The terms and provisions contained in this Agreement and any related Service Order that, by their sense and context, are intended to survive the performance thereof by the parties hereto will survive the completion of performance and termination of this Agreement, including, without limitation, payment obligations, the limitations on damages and liability, ownership of intellectual property and defense and indemnity obligations.
As you navigate our website, GigTel may collect information using commonly used information-gathering tools, such as cookies and similar technologies.
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). Except for essential cookies, all first-party cookies will expire after 365 days or less.
Cookies are used to store and receive identifiers and other information on computers, phones, and other devices such as your browser type, IP address, device type and ID, language, and operating system. Cookies are also used to better understand your interest in our website or Platform. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” This policy explains how we use cookies, as well as your rights to control our use of them.
Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
Through use of cookies, we may collect:
Browser type;
IP Address;
Mobile application;
Device type or ID:
Device user ID;
Browser language;
Operating system;
Referring site (site you visited before coming to our website);
Date and time of visit;
URL of pages visited; and
Other browsing behavior, such as white papers downloaded.
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third-party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).
We use cookies to authenticate your use of the Platform. For example, if you’re signed into our Platform, cookies help us show you the right information and personalize your experience. We use cookies to enable and support our security features, and to help us detect malicious activity. We also use cookies to manage your preferences and provide you with customized content. For example, cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our website more easily. We also use cookies to understand and improve our products, features, and services.
We use cookies for marketing purposes. We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies to gather information about your activities on other sites in order to measure the effectiveness of our advertising or to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by deleting the cookie information from your browser. Most browsers allow you to remove and block cookies and you should visit your browser’s help menu for more information. Please note this does not opt you out of being served generic, untargeted ads.
Please note that if you choose to erase or block cookies, you will need to re-enter your user ID and password to access certain parts of our website. In addition, if you block cookies, you may not be able to use certain features of our Platform or take full advantage of our services.
We may link information obtained through cookies to personal data to provide better service to you and to improve our product and service offerings. For more information about how we process your personal information, please consult our Privacy Policy.
Please note that many Internet browsers allow users to send a “Do Not Track” signal to websites they visit. Currently, there is no consensus on the meaning of “Do Not Track” or similar signals, and our website and services have no mechanism to respond to such a signal.
For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.
We may also use mobile device identifiers and the other technologies identified in our Privacy Policy for the purposes articulated in our Privacy Policy, for example, to recognize your device when you use our Platform.
Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third -arty plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:
On a mobile device, you may also be to adjust your settings to limit ad tracking.
You can opt-out of Google Analytics by installing Google’s opt-out browser add-on.
On our website and for our online offerings we use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
Google Analytics uses cookies, small text files that are stored on your computer and which enable an analysis of the use of our internet offerings. The information about the use of our website (including the IP address of the user) which is generated by the cookie will be transferred to a Google server in the USA and stored there.
Google will use this information to analyze the use of the website, to compile reports about the website activities for the website’s operator, and to provide further services which are connected to the use of this website and of the internet. If legally required, or if third parties process this data on behalf of Google, Google may also forward this information to third parties. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user.
Our website also uses the Google Analytics reports function on demographic attributes. In this respect, data from interest-based advertising from Google as well as visitor data from third-party service providers (e.g. age, gender, and interests) are used. This data cannot be associated with a specific person. The function can be deactivated at any time using the display settings. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user.
You can prevent the storage of the cookies by setting your browser software accordingly; please note, however, that in this case, you may not be able to use all the functions of our website to their full extent. You can also prevent the collection of the data generated by the cookie relating to the use of our website (including the IP address) at Google and/or the processing of this data by Google by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can find information from Google about the conditions of use at: https://www.google.com/analytics/terms/de.html, the data protection overview at: http://www.google.com/intl/de/Analytics/terms/learn/privacy.html, the privacy policy at: http://www.google.com/intl/de/policies/privacy.
Google has agreed to comply with the EU-US Privacy Shield, https://www.privacy-shield.gov/EU-US-Framework.
The Gigtel website uses the “Custom Audiences” remarketing function of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). With this function, the provider is able to address visitors to the website with targeted advertising by placing personalized, interest-based Facebook advertisements for visitors to the website if they visit the social network Facebook. The legal basis for the use of Facebook Remarketing is Art. 6(1) sent. 1 (f) GDPR. To carry out this function, the Remarketing Tag from Facebook is implemented on the website of the provider.
When you visit our website, these tags establish a direct connection to the Facebook servers. In this way, the Facebook server is informed which of our web pages you have visited. Facebook will assign this information to your personal Facebook account. Further information on the collection and use of the data by Facebook as well as your related rights and options for the protection of your private sphere are provided in the data protection information of Facebook at https://www.facebook.com/about/privacy/. If you do not wish Facebook to assign the data collected directly to your Facebook account, you can deactivate the “Custom Audiences” remarketing function in your Facebook settings. To do this, you have to be logged in to Facebook.
Videos from the company YouTube, YouTube LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA are integrated on this website, which are saved at http://www.youtube.com and can be played back directly from our website.
All of the videos have been integrated in the “enhanced data protection mode”, which means that no data about you as a user will be transferred to YouTube unless you play the videos. The data stated in the following paragraph will only be transferred if you play the videos. GigTel has no influence over this transfer of data.
YouTube receives a notification when you access a sub-page on our website that features a YouTube video. Some data collected through use of our website, as described in our Privacy Policy, may also be transferred. This will take place regardless of whether YouTube provides a user account into which you are logged in or if no user account exists. If you are logged into Google, your data will be assigned directly to your account. If you do not want the data to be assigned to your YouTube profile, you must log out before playing a video. YouTube will store your data as user profiles and use it for the purposes of advertising, market research and/or the needs-based configuration of its website. In particular, this evaluation takes place (including for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; if you intend to exercise this right, it is necessary for you to contact YouTube.
YouTube is used in the interest of ensuring an appealing presentation of our online offerings.
For further information on the purpose and scope of the data collection and its processing by YouTube, please refer to the privacy policy of YouTube. There, you will also find further information about your rights and settings options for the protection of your private sphere:
http://www.google.com/intl/de/policies/privacy. Google processes your personal data in the USA, and has agreed to comply with the EU-US-Privacy-Shield, https://www.privacy-shield.gov/EU-US-Framework.
More detail on how businesses use cookies is available at www.allaboutcookies.org.
If you have any queries regarding this Cookie Policy, please email salessupport@gigtel.com.
CUSTOMER ACKNOWLEDGES THAT ENDEAVOR COMMUNICATIONS'S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN THE TERMS AND CONDITIONS, AND CUSTOMER AGREES TO NOTIFY ALL OF ITS CUSTOMERS OF THE 911 LIMITATIONS DESCRIBED HEREIN. ADDITIONALLY, CUSTOMER SHALL ENSURE THAT ITS RESPECTIVE CUSTOMERS NOTIFY ALL OF THEIR POTENTIAL USERS, WHO MAY PLACE CALLS USING CUSTOMER'S SERVICES, OF THE 911 LIMITATIONS DESCRIBED IN THE TERMS AND CONDITIONS. PRIOR TO THE INITIATION OF SERVICE, CUSTOMER WILL PROVIDE ITS RESPECTIVE CUSTOMERS WITH WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALNG.ENDEAVOR COMMUNICATIONS DISCLAIMS ALL WARRENTIES. EXPRESS, IMPLIED. STATUTORY OR ARISING FROM A COURSE OF DEALING OR PERFORMANCE, WITH RESPECT TO THE HOSTED COMMUNICATIONS SOLUTIONS PROVIDED HEREUNDER, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE IN A WORKMAN-LIKE MANNER, COMPLIANCE WITH LAWS, QUALITY, ACCURACY, COMPLETENESS OR CURRENCY OF INFORMATION, SYSTEM INTEGRABILITY, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT. ENDEAVOR COMMUNICATIONS DOES NOT REPRESENT, WARRANT OR COVENANT THAT THE PRODUCTS, SERVICES OR EQUIPMENT PROVIDED WILL OPERATE UNINTERRUPTED, ERROR FREE OR WITHOUT DEGRADATION OR LOSS OF DATA, OR BE SECURE. NEITHER ENDEAVOR COMMUNICATIONS NOR ITS SERVICE PROVIDERS WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER'S OR A USER'S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION, INCLUDING, WITHOUT LIMITATION, ANY SUCH DATA IN ENDEAVOR COMMUNICATIONS'S POSSESSION, CUSTODY OR CONTROL, THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF ENDEAVOR COMMUNICATIONS'S OR ITS SERVICE PROVIDER'S NEGLIGENCE. IN NO EVENT WILL ENDEAVOR COMMUNICATIONS OR ITS AFFILIATE, SERVICE PROVIDER, FACILITY OPERATOR OR CARRIER, OR THEIR RESPECTIVE OWNERS, DIRECTORS, MANAGERS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY, "ENDEAVOR COMMUNICATIONS PARTIES") BE LIABLE FOR ANY DIRECT, ACTUAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES, OR FOR ANY COST OF COVER OR LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER, ARISING FROM OR RELATED TO THIS AGREEMENT OR AN ENDEAVOR COMMUNICATIONS PARTY'S PERFORMANCE OR NONPERFORMANCE OF OBLIGATIONS HEREUNDER, A FAILURE OF OR A DEFECT IN THE SERVICES, EQUIPMENT OR ANY PRODUCT, AN ENDEAVOR COMMUNICATIONS PARTY'S VIOLATION OF A THIRD PARTY'S RIGHT, OR AN ENDEAVOR COMMUNICATIONS PARTY'S ACTS OR OMISSIONS. ENDEAVOR COMMUNICATIONS WILL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF, A FAILURE OF OR A DEFECT IN ANY PRODUCT OR SERVICE PROVIDED BY, OR VIOLATION OF ANY THIRD PARTY'S RIGHTS BY ANY THIRD-PARTY SERVICE PROVIDER, FACILITY OPERATOR OR CARRIER. THE ENDEAVOR COMMUNICATIONS PARTIES' MAXIMUM TOTAL LIABILITY TO CUSTOMER WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO ENDEAVOR COMMUNICATIONS IN THE SIX (6) MONTHS PRECEDING THE DATE THE CLAIM ACCRUED. THE ENDEAVOR COMMUNICATIONS PARTIES WILL NOT BE LIABLE IN ANY WAY TO ANY USER.
Thank you for visiting our website. Clay County Rural Telephone Cooperative, Inc. d/b/a GigTel (hereinafter referred to as “GigTel,” "us" or "we") is committed to protecting and respecting your privacy. Your privacy is important to us, and this policy will walk you through our practices and how we safeguard your information and use any information you provide us, as well as explain your rights and how to contact us.
We collect and process some or all of the following types of information from you in the course of your use of our website and/or by providing you our services:
You may request access to the personal information we have collected from you by following the provisions in the Contact section of this policy.m you, whether you are required to provide the information to us.
We may also obtain personal data from publicly available listings, including, but not limited to:
We will disclose your information to third parties only for the purposes of completing tasks and providing services to you on our behalf. For example, to host our servers, we may pass your information to our third-party service providers, agents, subcontractors, and other associated organizations.
Other than as set out above, and to the degree that is necessary in order for us to carry out our obligations arising from any contracts entered into between you and GigTel (such as credit card processing services, order fulfillment and other services), we will not share your data with third parties unless you have given consent for us to do so.
We rely on the following lawful bases for using your information:
We may use information held about you in the following ways:
In addition to the above uses, we may use your information and, where you have given consent to permit selected third parties to use your information, to notify you about goods or services which may be of interest to you. With your information, we may contact you by electronic means (e-mail or SMS) only if you have consented to such communication. If you have previously consented to our use of your information in this way, via any of the methods described above, and wish to revoke such consent, you may unsubscribe from our electronic communications using the method indicated in the relevant communication or inform us at any time by contacting us in accordance with the Contact section of this policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access, including any procedures and security measures that may be required by law.
If you signed up for Paid Services, we obtain limited information about your payment card from our payment processor. Currently, our payment processor is Stripe. Stripe uses and processes your complete payment information in accordance with Stripe’s Privacy Policy.
Note that we do not collect any payment information when you subscribe to one of our services. We have an agreement with Stripe as our payment processor.
Personal information that you submit while enrolling in or using our services or website may be transferred to countries other than where you live, such as our servers in the U.S. Your personal information may be transferred to countries that do not have the same protection laws as the country where you provided the information.
We rely on a number of means to transfer personal information, which are subject to Chapter V of the European General Data Protection Regulation (“GDPR”). This includes:
To view information specific to the GigTel Mobile Application, reference the GigTel Mobile Application Privacy Policy.
Our website, like many other commercial websites, may use a standard technology called “cookies” to collect information about how our website is used.
Cookies are small strings of text that websites can send to your browser to identify your browser as one that has visited the website before. Cookies cannot retrieve any other data from your hard drive and cannot obtain your e-mail address or disseminate your personal identifiable information.
This is how we can distinguish you from other users of our website. This helps us provide you with a good and personal experience when you browse our website and to improve our website.
By using our website, you agree to our use of cookies.
We reserve the right to modify these policies at any time. Any changes we may make to our policies in the future will be notified and made available to you using our website. Your continued use of the website and our services will be deemed your acceptance of our updated Privacy Policy and Cookie Policy, except to the extent that we are required by law to obtain your explicit consent to any significant changes to these policies, such as using your information for new purposes or disclosure of your information to new third parties.
Any questions, comments, complaints or requests regarding our Privacy Policy and/or Cookie Policy or your information should be addressed to our sales advocacy manager at salessupport@gigtel.com.
Endeavor Communications is committed to providing reliable, high-quality service to support Clients using our GigTel service. This Service Level Agreement (SLA) outlines the minimum service a Client may expect from the GigTel Product for the contracted term of the service.
The following SLA represents GigTel’s sole responsibility and the Client’s sole remedy regarding GigTel’s SLA and Voice Service Availability Guarantee.
Client shall mean an Endeavor Communications, GigTel, customer who has executed a binding agreement for Endeavor Communications GigTel service, excluding any Client whose account is, or during the period in question, was not in good financial standing with Endeavor Communications or is in violation of the terms and conditions or Endeavor’s acceptable use policy outlined in Endeavor’s Terms of Service.
The terms of this SLA take effect immediately upon the completion of the GigTel’s Commit Date for service activation. In the month when a Client’s GigTel service is terminated, the Customer is not eligible to receive credits for Endeavor Communications not meeting its service commitments for that month.
User Fees are priced per seat, per month for Call Center, Advanced, Standard, and Basic to be paid by the Client for GigTel phone extensions. Excluded fees consist of 800 number measured services, international rates, and additional Call Center levels.
Scheduled Maintenance refers to normal maintenance scheduled for either preventative measures or the upgrade of Endeavor’s data network, voice network, and servers used to deliver GigTel Services to the Client. Endeavor Communications makes every effort to conduct Scheduled Maintenance during our normal maintenance window of 12:01AM – 5:00AM EST. It is Endeavor’s policy to notify clients with as much advanced notice as possible by broadcast message and/or posting on the gigtel.com website. Such effects related to Scheduled Maintenance shall not give rise to service credits outlined in this SLA.
Unscheduled Maintenance refers to urgent Endeavor Communications efforts to correct network conditions that are likely to cause service outages or severe network performance degradation impacting multiple Clients and requires immediate action. Unscheduled Maintenance may degrade the quality of service to include the possibility of outages. Endeavor’s policy is to notify the Client with as much advance notice as possible under the circumstance by broadcast message and/or posting on gigtel.com prior to performing the maintenance. Such effects related to urgent Unscheduled Maintenance shall not give rise to service credits outlined in this SLA.
Endeavor Communications GigTel product has a 99.999 percent uptime goal and a credit allowance will be given for interruptions in the GigTel service preventing inbound or outbound calling on any or all phone extensions in excess of One minute for each seat affected. The time attributed toward Voice Service Unavailability begins when the Trouble Ticket reporting the outage is opened by the Client with GigTel Customer Support and ends when the affected service is again operational. Two or more interruptions during any one 24-hour period will be combined into one cumulative interruption.
Length of Interruption Credit Per Seat Affected
1 minute to 1 hour = 1-day credit
1 hour 1 minute to 24 hours = 3 days credit
24 hours 1 minute or more = 15 days credit
The Voice Service Availability guarantee is subject to the following limitations:
Inability to access the Web-based portal will not give rise to service credits outlined in this SLA
The amount of credit available per month is subject to a cap as described in this Agreement.
To receive credit for the Voice Service Availability Guarantee, the Client must;
For each cumulative hour of outage or fraction thereof in any calendar month, at Client’s request Client’s account shall be credited for the pro-rated charges for one day of the Endeavor Communications GigTel User Monthly Service Fee for the service with respect to which a Voice Service Availability guarantee has not been met.
Service Credits delivered as remedies in conjunction with this SLA represent Endeavor’s sole responsibility and the Client’s sole remedy related to Endeavor’s GigTel service.
Endeavor Communications reserves the right to change, amend, and/or revise this SLA policy at any time. Changes and/or revisions to the SLA will be deemed effective upon posting the applicable revision on Endeavor’s gigtel.com website.
BY USING PROVIDER’S SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS AND CONDITIONS BELOW. ALL SERVICE ORDERS AND SERVICES ARE SUBJECT TO THESE TERMS AND CONDITIONS.
These Terms and Conditions (the “Agreement”) are entered into by and between Clay County Rural Telephone Cooperative, Inc. d/b/a/ GigTel (“Provider”) and the customer purchasing products or services from Provider (“Customer”).
The following terms will have the meanings set forth below.
1.1“Customer Data” means any data, information or other materials of any nature whatsoever provided to Provider by Customer or a User in the course of enrolling in, implementing or using the Services.
1.2 “Service Descriptions” means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.
1.3 “Service Fee” or “Service Fees” means the monthly or annual fees set forth in the Service Order to be paid by Customer to Provider (or to a Distributor on behalf of Provider, as set forth in Section 5 herein) as consideration for Provider’s provision to Customer of the Services, but does not include installation charges or other nonrecurring fees, usage fees, taxes or regulatory fees or surcharges, which Customer must pay in addition to the Service Fees.
1.4 “Service Order” means an order for Services.
1.5 “Service Plan” means the monthly or annual subscription plan a Customer agrees to in the Service Order.
1.6 “Service Order Addendum” means a Service Order agreed to by Customer subsequent to the initial Service Order.
1.7 “Services” means the products or services that are being provided to Customer as described in the Service Order, including any Additional Services set forth in a Service Order Addendum accepted by Provider.
1.8 “Software” means any proprietary software owned by, licensed by or which Provider has a right to sublicense that is used in or used to provide the Services. “Software” includes, without limitation, any application that Provider makes available to Customer for use on a mobile device.
1.9 “User” means a user of the Services or the software, client, mobile or other web-based application, equipment, feature or functionality provided by Provider in conjunction with the Services.
2. SERVICES
2.1 General. Provider will provide the Services set forth in an accepted Service Order subject to the terms and conditions of this Agreement. Provider hereby grants Customer a limited license to use the Software for Customer’s own internal business purposes. Provider grants Customer limited, revocable, non-exclusive, non-transferable access to the Services for use by the number of Users set forth in the Service Order for Customer’s own internal business purposes. Provider grants Customer a limited, revocable, non-exclusive, non-transferable right to use the Service Descriptions in connection with its use of the Services. Each Service Order will be subject to Provider’s acceptance, which will be deemed given if Provider thereafter provides the Services to Customer
2.2 Conditions. Customer agrees that Provider’s obligations to provide the Services are expressly conditioned upon: (a) Customer’s payment of the Service Fees and any other fees or charges associated with the Services as and when due; and (b) Customer’s satisfaction of the technical requirements set forth in the Service Descriptions for the Services made available to Customer by Provider, as the same may be updated by Provider from time to time.
2.3 Additional Services. Customer may request an increase in Users or additional Services at any time during the Term (any such increase, “Additional Services”) by submitting a Service Order Addendum setting forth the specific Additional Services desired. Each Service Order Addendum will be subject to Provider’s acceptance, which will be deemed given if Provider thereafter provides the Additional Services to Customer. Upon acceptance by Provider, such Service Order Addendum will be deemed an amendment to the Agreement, subject to all of the terms and conditions herein, and the Service Fees will be increased to reflect the Additional Services, subject to the same pricing and payment terms as are set forth in the Service Order or the Service Order Addendum, as applicable.
3. TERM
This Agreement will commence on the date Provider accepts the Service Order and will continue for the period of time specified in the Service Order (the “Initial Term”). At the end of the Initial Term, the Agreement will automatically renew for successive additional one-year periods (each a “Renewal Term”), unless either party provides the other party, at least thirty (30) days prior to the end of the Initial Term or applicable Renewal Term, written notification in accordance with Section 20.1 of its desire to cancel the Services. The Initial Term and any Renewal Terms are collectively the “Term.”
4. TERMINATION
4.1 Early Termination by Customer. If Customer makes a cancellation request before the end of the Initial Term or any Renewal Term, as applicable (such period the “Terminated Term”), Provider will charge Customer, and Customer will pay, an early termination charge equal to 100% of the monthly Service Fee for the terminated Services, multiplied by the number of months remaining in the Terminated Term on the date of termination (the “Early Termination Charge”). If the Service Fee has been paid annually at the beginning of the Initial Term or a Renewal Term, the Early Termination Charge shall be considered the amount of the Service Fee previously paid for the Terminated Term. The Early Termination Charge is in addition to the full monthly Service Fee payable for the month of, and months prior to, termination. If Customer or its User transfers or ports its phone number to a service provider other than Provider, Customer must also contact Provider to terminate the Services provided to Customer by Provider.
4.2 Termination by Provider.
(a) Provider is entitled, at its sole discretion, to suspend, terminate or change the Services without advance notice upon any misuse by Customer of the Services in any way, Customer’s breach of the Agreement, Customer’s failure to pay any sum due hereunder, or suspected fraud or other activity by Customer or a User that adversely affects the Services, Provider, Provider’s network or another customer’s use of the Services. Provider will be entitled to determine, at its sole discretion, what constitutes misuse of the Services, and Customer agrees that Provider’s determination is final and binding on Customer. Provider may require, and if required, Customer will pay, an activation fee as a condition to changing or resuming a terminated or suspended account.
(b) Provider is entitled to terminate any affected portion of the Services if: (i) Provider is prohibited by law from providing such portion of the Services; or (ii) any material rate or term contained herein and relevant to the affected Services is substantially changed by or as a result of any regulation or order issued by any court of competent jurisdiction, the Federal Communications Commission (“FCC”), any other local, provincial, or federal government authority, or any carrier or internet service provider.
(c) Upon termination of this Agreement under this Section 4.2, Customer will be responsible for payment of the full monthly Service Fee for the month in which termination occurs, in addition to any accrued but unpaid usage and other charges. If this Agreement is terminated by Provider pursuant to subsection 4.2(a), Customer shall also pay the Early Termination Charge.
5. FEES, BILLING AND TAXES
5.1 Payment of Service Fees. Customer will pay the Service Fees for Services ordered by Customer, and all other amounts due under the Agreement, pursuant to the terms of this Section 5.
5.2 Credit. The provision of Services is contingent upon establishment of and continuing credit approval by Provider. Customer hereby consents to Provider’s procurement of a credit score or report regarding Customer. At any time during the Term, Provider is entitled to require a deposit or other acceptable form of security from Customer, as it deems appropriate. In addition, if requested by Provider, Customer agrees to provide, within two (2) business days of request, appropriate financial records to evaluate Customer’s continuing ability to pay. Provider may, immediately and without notice, suspend or terminate the Services if Customer fails to comply with these security obligations. Upon a payment default by Customer not cured in a timely manner, Provider will have the right to offset against any security or deposit held any amounts owed to Provider by Customer and to invoice and collect all other amounts owed.
5.3 Billing. Unless a Distributor Billing Authorization is executed by Customer pursuant to Section 5.13 herein, Provider will provide Customer with a monthly online billing statement for the Services provided each calendar month and bill all charges invoiced to Customer’s account. Such charges will include Service Fees, storage charges, activation charges, equipment charges, toll charges, shipping charges, taxes, regulatory recovery fees and any other applicable charges. Service Fees will be paid in advance of provision of each month’s Services or, in the case of annual Service Fees, in advance of provision of each year’s Services; any variable charges associated with usage and any other applicable charges associated with such usage shall be billed in arrears. Billing of Service Fees commences upon ordering of the Services, and monthly Service Fees will be billed pro rata in the months in which such Services commence. Customer agrees to provide Provider, or a Distributor if Customer has executed a Distributor Billing Authorization pursuant to Section 5.13, with complete and accurate contact and payment information, which may include Customer’s credit card information, and Customer agrees to advise Provider or Distributor, as the case may be, of any changes thereto. To the extent Customer’s payment method is by credit card, Customer authorizes Provider or Distributor, as the case may be, to charge Customer’s credit card automatically to pay for Customer’s charges. If a charge to Customer’s credit card is declined or reversed, or if the account or credit card has expired or been suspended or closed, or if Customer fails to provide Provider or Distributor, as the case may be, with accurate or complete credit card information, Provider may suspend or terminate the Services.
5.4 Late/Non-Payment. If any charges for the Services are due but unpaid for any reason, Provider may suspend or terminate the Services, and all accrued charges will be immediately due, plus a late fee of $25.00 per month. A fee may also be charged to activate a suspended or terminated account. No suspension or termination of the Services or of this Agreement will relieve Customer from paying any amounts due hereunder.
5.5 Taxes. All Service Fees and other charges are exclusive of any federal- or province-imposed taxes, surcharges, public utility fees and regulatory fees. Such taxes and fees will be billed by Provider or Distributor (pursuant to an executed Distributor Billing Authorization) and paid by Customer. Taxes and regulatory fees may increase during the Term, and Customer will pay such increased fees commencing with the next monthly bill. Should Customer claim an exemption of any taxes or regulatory fees, Customer must provide official documented and certified proof of such exemption. In no event will Provider or any Distributor be liable for any taxes due by Customer or its User, and Customer will defend, indemnify and hold harmless Provider and any applicable Distributor if any claim for taxes or fees is made. If any amounts paid for the Services are refunded by Provider, applicable taxes and regulatory fees may not be refunded.
5.6 Regulatory Recovery Fee. A regulatory recovery fee may be charged monthly to offset costs incurred by Provider in complying with inquiries and obligations imposed by federal, provincial and municipal regulatory authorities and the related legal and billing expenses. This fee is not a tax or charge required or assessed by any government. The regulatory recovery fee will apply to every phone number assigned, including toll free and virtual numbers. The regulatory recovery fee may increase during the Term, and Customer will pay such increased fee commencing with the next monthly bill.
5.7 Service Fee Changes. Provider may change the Service Fees, the types of Service Plans and any additional usage charges with advance notice. Provider will post such changes to its website (https://gigtel.com). Notwithstanding the foregoing, the Service Fees agreed upon in Customer’s Service Order will not be increased during the Initial Term. With respect to any Renewal Term, the Customer will be charged Provider’s then-current Service Fees in effect at the commencement of the Renewal Term.
5.8 Availability. Customer acknowledges and agrees that the Services may not be available 100% of the time. Additionally, Services will not be available in the event of interruption in Customer’s or its User’s internet or broadband service. Provider will not credit Customer for any interruptions in Service.
5.9 Discounts. From time to time in its sole discretion, Provider may offer promotions or discounts. Any promotion or discount codes must be provided to Provider upon purchase of the Services. Customer will not be entitled to a subsequent credit for such promotions or discounts if not requested at the time of account creation or change of Service. Promotions and/or discounts may not be used cumulatively or be used for Services retroactively.
5.10 Billing Disputes. Customer must dispute any charges for the Services in writing to salessupport@gigtel.com within thirty (30) days of the date of the charge by Provider or Customer waives any objection and further recourse with regard to such charges. Notwithstanding the foregoing, Customer shall pay all undisputed charges in accordance with this Agreement.
5.11 Refunds and Disputed Invoice Charges. Provider does not provide refunds for Services utilized. However, if Customer disputes a charge in good faith within the time period set forth in Section 5.10, Customer may withhold payment of that charge if Customer makes a timely payment of all undisputed charges and provides Provider and Distributor, if applicable, with a written explanation of reasons for Customer’s dispute of the charge. Customer must cooperate with Provider and Distributor, if applicable, to promptly resolve any disputed charge. If Provider, in its sole discretion, determines that the disputed charges are valid, Provider will notify Customer, and the amount in question shall be due and payable immediately. For questions or concerns regarding refunds or disputes, Customer shall contact Customer Service at 1-844-782-1387 or send an email to salessupport@gigtel.com.
5.12 Usage Charges. Every call using the Services that originates or terminates in the Public Switched Telephone Network (“PSTN”), including, without limitation, other VoIP networks, accrues applicable toll charges. Customer will not be charged for monthly usage within the limits of its then-current Service Plan. Usage which exceeds the limits, if any, of Customer’s then-current Service Plan will be charged to Customer in accordance with the Service Descriptions.
5.13 Distributor Billing. In certain cases, Customer may arrange to receive Services and pay Service Fees and all other fees under this Agreement through a third party (a “Distributor”). In the event that Customer prefers to be billed for Service Fees and other fees under this Agreement by a Distributor on behalf of Provider, Customer shall execute a Distributor Billing Authorization, which shall be in a form established by Provider from time to time. Execution of a Distributor Billing Authorization shall not relieve Customer from its liability for payment of any Service Fees or any other amounts due and payable under this Agreement with respect to the Services. Unless and until such Distributor Billing Authorization is executed by Customer and returned to Provider, Customer shall pay all amounts owed under this Agreement directly to Provider pursuant to Section 5.3.
5.14 Fair Usage for CCaaS Services. Company provides CCaaS (Contact Center as a Service) customers 3500 minutes (per user, per month) at no additional cost. Usage exceeding 3500 minutes (per user, per month) will be billed at the rate of $.03 per minute.
5.15 Fair Use Policy for Fax Services (Hardware and eFax Solutions)
(a) Introduction: Our fax services are provided to assist with the transmission of documents. Excessive use of our fax services, whether via hardware or eFax, can negatively impact service performance for other users. In order to maintain service quality and prevent misuse, we have established a set of limitations for both hardware-based fax machines and eFax accounts.
(b) Usage Limits: To prevent excessive usage of fax services, users are expected to adhere to the following usage limits:
Hardware Fax Solution: Users shall not exceed a total of 1,000 pages (sent and received combined) per month using hardware fax services. Users exceeding 1,000 pages in a given month will be subject to account or service limitations as set forth in this policy.
eFax Accounts: Users shall not exceed a total of 1,000 pages (sent and received combined) per month using eFax services. Users exceeding 1,000 pages in a given month will be subject to account or service limitations as set forth in this policy.
(c) Excessive Usage: Users shall not exceed a total of 1,000 pages (sent and received combined) per month using eFax services. Users exceeding 1,000 pages in a given month will be subject to account or service limitations as set forth in this policy.
Notification: We will notify you if your usage exceeds the monthly limit.
Review: Your account will be reviewed for potential misuse.
Service Adjustments: We will limit your sending and receiving capabilities until the next billing cycle. If available, instead of limiting your sending and receiving capabilities, we may permit you to purchase additional fax pages for an additional cost.
(d) Fair Use Expectations: This Fair Use Policy is designed to ensure that all users have access to reliable fax services. By adhering to these limitations, we can continue to provide consistent service quality to all customers.
Regular Monitoring: We monitor usage of fax services to identify any accounts that may require intervention due to excessive use.
Collaboration: If you are in need of increased usage or custom features, please reach out to us, and we will work with you to find an appropriate solution.
(e) Enforcement: We reserve the right to adjust or terminate fax services for any user who does not adhere to this Fair Use Policy. In case of consistent and unexplained excessive usage, service suspensions or additional charges may apply.
(f) Contact Information: If you have questions regarding this Fair Use Policy or need to discuss your usage, please contact our customer support team at Support@GigTel.com
By using our fax services, you acknowledge that you have read and agree to this Fair Use Policy.
6. TELEPHONE NUMBER
Any telephone number provided by Provider (“Number”) to the Customer will be leased and not sold. Provider reserves the right to change, cancel or move the Number should Provider reasonably determine, its sole discretion, that it is required to do so as a result of its agreements with its underlying service providers or for other business purposes related to the provision of the Services.
7. PRIVACY
The Services use the public internet and third-party networks to transmit voice communications and data. Provider is not liable for the interception, use or disclosure of Customer’s or its Users’ voice communications or data. Provider does not represent, warrant or covenant that the Services will maintain the privacy or security of Customer’s or its Users’ voice communications or data. Customer agrees that Provider is entitled to monitor Customer’s and Users’ use of the Services to protect, maintain or improve the Services; to prevent fraud or misrepresentation by affirmative acts and/or omissions; to protect Provider, its customers or other third parties affiliated with Provider; or for any other good cause. If required by law, Customer will inform its Users that Provider may monitor the Users’ communications and store and use the Users’ personally identifiable information as necessary to provide the Services. For Provider’s Privacy Policy, please visit https://gigtel.com/about/privacy-policy.
8. LICENSE; PROHIBITED USES; CUSTOMER RESPONSIBILITIES; LIMITATIONS
8.1 License. Customer hereby grants to Provider a license to copy, store, record, transmit, display, view, print and use Customer Data solely to the extent necessary to provide the Services to Customer. Except as expressly provided in this Section 8, Customer grants to Provider no right, title, interest or license in the Customer Data. Customer represents and warrants that it has all necessary consents and rights to provide personally identifiable information about its Users to Provider, and Customer will provide such information upon reasonable request by Provider.
8.2 Prohibited Uses. Customer represents and warrants that it will not use the Services for any illegal, fraudulent, improper or abusive purpose or in any way that interferes with Provider’s ability to provide high-quality Services to other customers, prevents or restricts other customers from using the Services, or damages any of Provider’s or other customers’ property. If Provider discovers use of the Services for anything other than the permitted uses in this Agreement or for any of the prohibited uses in this Agreement, Provider may, at its sole discretion, terminate or suspend all or part of Customer’s Services and charge any applicable fees for the Services used plus damages caused by such improper use. Prohibited uses include, but are not limited to: (a) behavior that is illegal, obscene, threatening, harassing, defamatory, libelous, deceptive, fraudulent, malicious, infringing, tortious or invasive of another’s privacy; (b) making unsolicited calls, sending unsolicited messages or advertisements, including email, voicemail, text messages or faxes (commercial or otherwise) (“Spamming”) or otherwise sending bulk or junk email, voicemail, text messages or faxes contrary to Canada’s Anti-Spam Law (“CASL”) regulated by the Canadian Radio-television and Telecommunications Commission (“CRTC”); (c) harvesting or otherwise collecting information about others, including email addresses, without their consent; (d) negligently, recklessly, knowingly or intentionally transmitting any material that contains viruses, time bombs, Trojan horses, worms, malware, spyware or any other programs that may be harmful or dangerous; (e) creating a false caller identity (“ID spoofing”) or forged email/text message address or header or otherwise attempting to mislead others as to the identity of the sender or the origin of any communication made using the Services; (f) transmitting any material that may infringe, misappropriate or otherwise violate the foreign or domestic intellectual property rights or other rights of third parties; (g) violating any Canadian or foreign law regarding the transmission of technical data or software exported through the Services; (h) using the Services in excess of what, in Provider’s sole discretion, would be expected of normal business use, including, without limitation, allowing more than one User to use a single VoIP line or using a single VoIP line in excess of what would be expected of a single User; (i) using the Services in any way that interferes with other customers’ and third parties’ use and enjoyment of the Services; or (j) using or employing methods and/or devices that are designed or likely to take advantage of, bypass, exploit or otherwise avoid this use policy.
8.3 Customer Liability. Customer understands and agrees that: (a) it will be solely liable for any transmissions sent through the Services under its account or its User’s account, including the content of any transmission sent through the Services under its account or its User’s account; (b) it will abide by all applicable Provider policies, procedures and agreements related to the Services; and (c) it will not attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services through password mining or any other means.
8.4 Unlimited Service Plans. Some of Provider’s Service Plans and other Services are offered on an “unlimited” basis. All unlimited Service Plans: (a) may only be used for normal commercially reasonable business use; (b) are provided only for dialog between two individuals at one time per line; (c) are issued on a “one (1) user per line” basis, meaning that only one registered User may be assigned to use the Services for any one line; and (d) are subject to additional usage charges, including, but not limited to, such charges associated with international calling, in accordance with the then-current rates. Unlimited Service Plans may not be used for any of the following prohibited uses (which are in addition to the other prohibited uses applicable to all Services): (i) trunking or forwarding a Provider Number to another phone number capable of handling multiple simultaneous calls or to a private branch exchange (“PBX”) or key system; (ii) Spamming or blasting (e.g., sending bulk or junk voicemails, emails, text messages or faxes simultaneously); (iii) bulk call-in lines (e.g., customer support or sales call centers, “hotlines,” 900 numbers, sports-line numbers, etc.); or (iv) auto-dialing or “predictive” dialing (e.g., non-manual dialing or using a software program or other means to continuously dial or place out-bound calls). In addition, unusually high usage of the Services may impair Provider’s ability to provide high-quality Services to others and/or indicate unauthorized use of the Services, in which case Provider may suspend or terminate Customer’s account or, upon prior notice, convert Customer’s account to a metered calling plan that charges significantly higher usage rates.
8.5 Reporting. Customer must report any unauthorized use of the Services to Provider immediately after Customer discovers such use. Customer is responsible for all use of the Services, whether authorized or unauthorized. Customer will be responsible if any of its Users use the Services in a manner prohibited by this Agreement. Customer will be responsible for any act or omission of a User that would be a breach of this Agreement if done by Customer.
8.6 Intellectual Property. Customer acknowledges and agrees that the right to use any Services is nonexclusive and nontransferable, and Customer will not permit use of the Services other than for its internal business purposes. Nothing in this Agreement will pass to Customer or any User title to any of the Services, any trade names, trade dress, trademarks, service marks, commercial symbols, copyrightable material, designs, logos or any other intellectual property of Provider or its vendors. Customer will not challenge or attempt to register or otherwise protect any of Provider’s intellectual property or other rights in the Services.
8.7 Prohibited Actions. Customer will not: (a) copy or adapt the Services for any purpose, except as specifically permitted under this Agreement; (b) use the Services except in accordance with all applicable laws and regulations and except as set forth in this Agreement; (c) reverse engineer, translate, decompile or disassemble the Services; (d) use the Services in any outsourcing, application service provider, time-sharing or service bureau arrangement, including, without limitation, any use to provide services or process data for the benefit of, or on behalf of, any third party other than a User; (e) cause or permit the disabling or circumvention of any security mechanism contained in or associated with the Services; or (f) delete, alter, cover or distort any copyright or other proprietary notices or trademarks with respect to the Services.
8.8 Certain Calling Destinations. Customer understands and accepts that, in order to protect Customer against fraudulent use of the Services, Provider may require Customer to contact Provider in order to enable calling to certain calling destinations.
8.9 Cooperation. Customer will execute such other documents, provide such other information and affirmatively cooperate with Provider, all as may be reasonably required by Provider relevant to providing the Services.
9. USE AND STORAGE
Provider reserves the right to establish or modify general practices and limits concerning use of the Services and Software, including, without limitation, the maximum number of days that content will be retained by the Service and the maximum disk space or bandwidth capacity that will be allotted on servers owned or operated by Provider on Customer’s behalf. Where practical, Provider will provide Customer with prior notice of such new or modified practices; provided, however, that Provider will have the absolute right to implement such new or modified practices without prior notice in its sole discretion and without liability of any kind.
10. ELECTRONIC RECORDING
Customer agrees that there are federal and provincial statutes governing the electronic recording of telephone conversations and that Provider will not be liable for any illegal use of any recording services provided to Customer or its Users. It is Customer’s responsibility to determine if the electronic recordings are legal under applicable federal and provincial laws and to comply with those laws. Customer will defend, indemnify and hold harmless Provider for any claims, damages, fines, penalties or costs (including, without limitation, attorneys’ fees) arising out of Customer’s or its User’s failure to adhere to applicable electronic recording laws.
11. RESPONSIBILITY FOR REGISTRATION INFORMATION AND CONTENT OF CUSTOMER COMMUNICATIONS
Customer is solely responsible for maintaining the confidentiality of Customer’s account login information (including, without limitation, its Users’ account login information) and will not allow a third party to use the Services. Customer is solely responsible for any and all activities that occur under Customer’s account or its Users’ accounts, including, without limitation, fraudulent use of the account. Customer and its Users must comply with laws regarding online behavior, acceptable content and the transmission of equipment and information under applicable export laws. Customer also agrees to comply with applicable local rules or codes of conduct (including, if applicable, codes of conduct or policies imposed by employers) regarding online behavior and acceptable content. Use of the Services is void where prohibited. Customer will immediately notify Provider of any unauthorized use of Customer’s account or its Users’ accounts or any other breach of security related to Customer’s account, its Users’ accounts or the Provider Services. Customer and each User must “log off” at the end of each session. Provider is not liable for any loss or damage arising from Customer’s or its Users’ failure to comply with any of the foregoing obligations. In consideration for using the Services, Customer will: (a) provide certain current, complete and accurate information about Customer and Users when prompted to do so by Provider; and (b) maintain and update this information as required to keep it current, complete and accurate. Customer agrees that Customer is solely responsible for the content of all visual, written or audible communications (“Content”) sent, displayed or uploaded by Customer or a User in using the Services. Although Provider is not responsible for any such communications, Provider may reject or remove any Content that violates a law or this Agreement. Customer or the User retains copyright and any other rights already held in Content that Customer or the User submits, posts or displays on or through the Services or any music or ring-tones Customer or a User uses in connection with the Services. Customer understands and agrees that by displaying, exchanging or uploading Content to a Provider website, transmitting Content using the Services or otherwise providing Content to Provider, Customer automatically grants (and warrants and represents that it has a right to grant) to Provider a worldwide, royalty-free, sub-licensable (so Provider affiliates, contractors, resellers and partners can deliver the Services), perpetual, irrevocable license to use, modify, publicly perform, publicly display, reproduce and distribute the Content in the course of offering the Services, including, without limitation, on associated websites. Furthermore, Customer represents and warrants that it has all necessary consents and rights to transmit Content and other communications from its Users to Provider.
12. RESPONSIBILITY FOR CONTENT OF OTHERS
Customer acknowledges that Users may violate one or more of the above prohibitions, but Provider assumes no responsibility or liability for such violation. If Customer becomes aware of misuse of the Services by any person, entity or organization, Customer agrees to contact Provider Customer Support at 800-922-6677 or salessupport@gigtel.com. Provider may investigate any complaints and violations that come to its attention and may take any action that it believes is appropriate, including, but not limited to, issuing warnings, removing the content or terminating accounts and/or User profiles. Under no circumstances will Provider be liable in any way for any data or other content available on a website or actions taken while using the Services, including, but not limited to, any errors or omissions in any such data, content or activity or any loss or damage of any kind incurred as a result of the use of, access to or denial of access to any data, content or activities on a website. Provider does not endorse and has no control over what Users post, submit to or do on a website. Customer acknowledges that Provider cannot guarantee the accuracy of any information submitted by any User of a website, nor any personally identifiable information about any User. Provider reserves the right, in its sole discretion, to reject or remove content.
13. EMERGENCY 911 SERVICES
13.1 Service Limitations. The CRTC requires that Provider provide E911 Service to all Customers who use Services within Canada. Sections 13.2-13.9 apply to all Customers who use Services within Canada. Section 13.10 applies to all Customers.
13.2 ACKNOWLEDGEMENT AND WARNING LABELS. CUSTOMER ACKNOWLEDGES THAT PROVIDER’S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN THIS SECTION 13, AND CUSTOMER AGREES TO NOTIFY ALL POTENTIAL USERS WHO MAY PLACE CALLS USING THE SERVICES OF THE 911 LIMITATIONS DESCRIBED HEREIN. PRIOR TO THE INITIATION OF SERVICE, PROVIDER WILL PROVIDE CUSTOMER WITH WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALING. CUSTOMER AGREES TO PLACE SUCH LABEL ON OR NEAR EACH TELEPHONE OR OTHER CUSTOMER-PREMISES OR USER-PREMISES EQUIPMENT ON WHICH THE SERVICES MAY BE USED. IF ADDITIONAL LABELS ARE REQUIRED, CUSTOMER MAY REQUEST THEM FROM PROVIDER, AND PROVIDER WILL PROVIDE ADDITIONAL LABELS. PROVIDER WILL PROVIDE CUSTOMER WITH ADVISORY NOTICES REGARDING 911 EMERGENCY DIALING AND REQUEST ACKNOWLEDGMENTS FROM CUSTOMER. CUSTOMER WILL PROVIDE SUCH ADVISORY NOTICES TO ITS USERS. CUSTOMER AGREES TO RESPOND AND AFFIRMATIVELY ACKNOWLEDGE THAT PROVIDER HAS ADVISED CUSTOMER OF THE CIRCUMSTANCES UNDER WHICH E911 SERVICE MAY NOT BE AVAILABLE OR MAY BE LIMITED IN COMPARISON TO TRADITIONAL 911 EMERGENCY DIALING. CUSTOMER WILL PROVIDE SIMILAR ACKNOWLEDGEMENTS FROM ITS USERS UPON REQUEST BY PROVIDER. PROVIDER ADVISES CUSTOMER AND USERS TO MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.
13.3 ELECTRICAL POWER. CUSTOMER ACKNOWLEDGES THAT THE SERVICES, INCLUDING, WITHOUT LIMITATION, E911 SERVICE, WILL NOT FUNCTION IN THE ABSENCE OF ELECTRICAL POWER. FOLLOWING A POWER FAILURE, CUSTOMER MAY NEED TO RESET OR CONFIGURE EQUIPMENT.
13.4 INTERNET ACCESS. CUSTOMER ACKNOWLEDGES THAT THE SERVICES, INCLUDING, WITHOUT LIMITATION, E911 SERVICE, WILL NOT FUNCTION IF THERE IS AN INTERRUPTION OF CUSTOMER’S BROADBAND OR HIGH-SPEED INTERNET ACCESS SERVICE. FOLLOWING AN INTERRUPTION, CUSTOMER MAY NEED TO RESET OR CONFIGURE EQUIPMENT.
13.5 NON-VOICE SYSTEMS. CUSTOMER ACKNOWLEDGES THAT THE SERVICES ARE NOT SET UP TO FUNCTION WITH OUT-DIALING SYSTEMS, SUCH AS HOME SECURITY SYSTEMS, MEDICAL MONITORING EQUIPMENT, TTY EQUIPMENT OR ENTERTAINMENT OR SATELLITE TELEVISION SYSTEMS. PROVIDER WILL NOT BE LIABLE FOR INTERRUPTION OR DISRUPTION OF SUCH SYSTEMS BY THE SERVICES.
13.6 EQUIPMENT FAILURE. CUSTOMER ACKNOWLEDGES THAT THE SERVICES WILL NOT FUNCTION IF CUSTOMER’S EQUIPMENT FAILS OR IS NOT CONFIGURED CORRECTLY.
13.7 E911 SERVICE. E911 SERVICE IS A MANDATORY COMPONENT OF ALL INBOUND/OUTBOUND TRADITIONAL FAX AND VOICE SERVICE PLANS. E911 SERVICE IS NOT OFFERED ON VIRTUAL NUMBERS, OUTSIDE OF CANADA, ON TOLL-FREE NUMBERS OR ON SIMILAR SERVICE ACCESSORIES OR ADD-ON SERVICE PLANS. E911 SERVICE IS ONLY AVAILABLE IN SELECTED AREAS. E911 SERVICE IS TIED TO THE CUSTOMER’S REGISTERED SERVICE ADDRESS ASSOCIATED WITH THE ASSIGNED PHONE NUMBER; CUSTOMER IS RESPONSIBLE FOR PROVIDING PROVIDER WITH ADDRESS INFORMATION AND MAINTAINING AND UPDATING SUCH INFORMATION FOR CUSTOMER’S USERS. THE PROVIDER MOBILE APPLICATION USES THE DEVICE’S DIALER AND CELLULAR TELEPHONE SERVICE TO MAKE 911 CALLS. IF A DEVICE DOES NOT HAVE CELLULAR TELEPHONE SERVICE, THEN THE USER WILL NOT BE ABLE TO CALL 911 FROM THE PROVIDER MOBILE APPLICATION. CUSTOMER ACKNOWLEDGES THAT PROVIDER’S ONLY MECHANISM FOR ROUTING 911 CALLS TO THE CORRECT EMERGENCY CALL TAKER IS THE CUSTOMER’S OR USER’S REGISTERED SERVICE ADDRESS ASSOCIATED WITH THE ASSIGNED PHONE NUMBER. CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT ANY ENHANCED LOCATION INFORMATION PASSED TO AN EMERGENCY OPERATOR BY PROVIDER WILL BE BASED UPON THE CUSTOMER’S OR USER’S REGISTERED SERVICE ADDRESS PROVIDED TO PROVIDER BY CUSTOMER. IN THE EVENT THAT THE REGISTERED SERVICE ADDRESS ASSOCIATED WITH THE ASSIGNED PHONE NUMBER IS INCORRECT, IS OUTDATED OR IS NOT COMPLETE, A 911 CALL MAY BE ROUTED INCORRECTLY. CUSTOMER OR USER SHOULD IMMEDIATELY PROVIDE DISPATCHER WITH THE NAME, PHONE NUMBER, AND/OR PHYSICAL LOCATION OF THE EMERGENCY IF POSSIBLE. THE CUSTOMER OR USER UNDERSTANDS THAT DISCONNECTING THE CALL PRIOR TO PROVIDING THE DISPATCHER THE NAME, PHONE NUMBER, AND/OR PHYSICAL LOCATION OF THE EMERGENCY COULD RESULT IN THE DISPATCHER NOT HAVING CORRECT CONTACT INFORMATION.
13.8 E911 SERVICE CHARGE. CUSTOMERS THAT ARE REQUIRED TO SUBSCRIBE TO PROVIDER E911 SERVICE WILL BE SUBJECT TO A MONTHLY E911 SERVICE FEE. THE MONTHLY E911 SERVICE FEE WILL BE IN ADDITION TO THE APPLICABLE SERVICE FEES FOR THE ASSOCIATED LINE. THE MONTHLY CHARGE FOR PROVIDER E911 SERVICE IS ASSESSED ON A “PER-LINE” (THAT IS, PER PHONE NUMBER) BASIS AND WILL BE SET AT A LEVEL THAT REIMBURSES PROVIDER FOR THE DIRECT COSTS IT INCURS IN PROVIDING PROVIDER E911 SERVICE, INCLUDING EXPENSES PROVIDER INCURS, EITHER DIRECTLY OR INDIRECTLY, IN THE FORM OF PROVINCIAL, COUNTY OR MUNICIPAL E911 SURCHARGES, E911 AUTOMATIC LOCATION INFORMATION (“ALI”) DATABASE STORAGE, LINE INFORMATION DATABASE AND CALLER ID (LIDB/CNAM) EXPENSES AND ANY OTHER TAXES OR SURCHARGES DIRECTLY OR INDIRECTLY ASSOCIATED WITH THE PROVISION OF SERVICES TO CUSTOMERS SUBSCRIBING TO THIS SERVICE. PROVIDER RESERVES THE RIGHT TO ADJUST THE LEVEL OF CHARGES ASSOCIATED WITH THE PROVISION OF E911 SERVICES TO REFLECT INCREASES OR DECREASES IN THE COSTS IT INCURS.
13.9 E911 CHARACTERISTICS. CUSTOMER ACKNOWLEDGES THAT PROVIDER E911 SERVICE HAS CERTAIN CHARACTERISTICS THAT DISTINGUISH IT FROM TRADITIONAL, CIRCUIT-SWITCHED 911 SERVICE. THESE CHARACTERISTICS MAY MAKE PROVIDER E911 SERVICES UNSUITABLE FOR SOME CUSTOMERS OR USERS. BECAUSE CUSTOMER AND USER CIRCUMSTANCES VARY WIDELY, CUSTOMER SHOULD CAREFULLY EVALUATE ITS OWN CIRCUMSTANCES WHEN DECIDING WHETHER TO RELY SOLELY UPON PROVIDER E911 SERVICE. CUSTOMER ACKNOWLEDGES THAT IT IS CUSTOMER’S RESPONSIBILITY TO DETERMINE THE TECHNOLOGY OR COMBINATION OF TECHNOLOGIES BEST SUITED TO MEET CUSTOMER’S AND ITS USERS’ EMERGENCY CALLING NEEDS AND TO MAKE THE NECESSARY PROVISIONS FOR ACCESS TO EMERGENCY CALLING SERVICES (SUCH AS MAINTAINING A CONVENTIONAL LANDLINE PHONE OR WIRELESS PHONE AS A BACKUP MEANS OF COMPLETING EMERGENCY CALLS). THE FOLLOWING CHARACTERISTICS DISTINGUISH PROVIDER E911 SERVICE FROM TRADITIONAL, CIRCUIT-SWITCHED 911 SERVICE:
(a) E911 SERVICE WILL NOT FUNCTION IF CUSTOMER’S OR ITS USER’S DTA, PHONE OR VIDEOPHONE FAILS OR IS NOT CONFIGURED CORRECTLY OR IF CUSTOMER’S OR ITS USER’S SERVICE IS NOT FUNCTIONING FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, ELECTRICAL POWER OUTAGE, BROADBAND OR OTHER INTERNET SERVICE OUTAGE OR SUSPENSION OR DISCONNECTION OF SERVICE BECAUSE OF BILLING OR OTHER ISSUES. IF THERE IS A POWER OUTAGE, CUSTOMER OR THE USER MAY BE REQUIRED TO RESET OR RECONFIGURE THE EQUIPMENT BEFORE BEING ABLE TO USE THE SERVICE, INCLUDING FOR E911 PURPOSES. E911 SERVICE MAY NOT FUNCTION IF CUSTOMER OR A USER RELOCATES EQUIPMENT OR USES A NON-NATIVE TELEPHONE NUMBER OR FOR ANY OTHER REASON BEYOND PROVIDER’S CONTROL.
(b) AFTER INITIAL ACTIVATION OF THE E911 SERVICE, AND FOLLOWING ANY CHANGE OF AND UPDATE TO CUSTOMER’S OR A USER’S PHYSICAL LOCATION, THERE MAY BE SOME DELAY BEFORE THE ALI IS PASSED TO THE LOCAL EMERGENCY SERVICE OPERATOR. THIS INFORMATION IS TYPICALLY POPULATED INTO PROVIDER’S NOMADIC E911 DATABASES PRIOR TO SERVICE ACTIVATION, BUT NO GUARANTEE CAN BE MADE THAT THE ALI WILL BE ACTIVATED WITHIN THIS SCHEDULE.
(c) THE LOCAL EMERGENCY SERVICE OPERATOR RECEIVING PROVIDER E911 EMERGENCY SERVICE CALLS MAY NOT HAVE A SYSTEM CONFIGURED FOR E911 SERVICES OR BE ABLE TO CAPTURE AND/OR RETAIN ALI. THIS MEANS THAT THE OPERATOR MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE PERSON WHO IS MAKING THE PROVIDER E911 CALL. DUE TO TECHNICAL FACTORS IN NETWORK DESIGN, AND IN THE EVENT OF NETWORK CONGESTION ON THE PROVIDER NETWORK, THERE IS A POSSIBILITY THAT A PROVIDER 911 CALL WILL PRODUCE A BUSY SIGNAL, THE CALLER WILL EXPERIENCE UNEXPECTED ANSWERING WAIT TIMES OR THE LOCAL EMERGENCY SERVICE OPERATOR WILL TAKE LONGER TO ANSWER THE CALL THAN 911 CALLS PLACED VIA TRADITIONAL, CIRCUIT-SWITCHED TELEPHONE NETWORKS. IF CUSTOMER OR ITS USER DOES NOT CORRECTLY IDENTIFY THE ACTUAL LOCATION WHERE THE PROVIDER EQUIPMENT WILL BE LOCATED AT THE TIME OF ACTIVATION OF THE SERVICE, PROVIDER E911 COMMUNICATIONS MAY NOT BE DIRECTED TO THE CORRECT LOCAL EMERGENCY OPERATOR.
13.10 E911 LIMITATION OF LIABILITY AND INDEMNITY. CUSTOMER AGREES THAT PROVIDER WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE OR INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY TELEPHONE NUMBER USING THE SERVICES OR TO ACCESS OR REACH AN EMERGENCY SERVICE OPERATOR DUE TO THE 911 DIALING CHARACTERISTICS AND LIMITATIONS SET FORTH IN THIS AGREEMENT. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS PROVIDER, ITS OWNERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS, AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO CUSTOMER OR A USER IN CONNECTION WITH THE SERVICES, FROM ANY AND ALL CLAIMS, ACTIONS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) BY, OR ON BEHALF OF, CUSTOMER OR ANY THIRD PARTY OR USER OF THE SERVICE RELATING TO 911 DIALING OR THE INABILITY TO ACCESS OR REACH EMERGENCY 911 SERVICES.
14. DISCLAIMER AND LIMITATION OF LIABILITY
PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR ARISING FROM A COURSE OF DEALING OR PERFORMANCE OR CUSTOM, WITH RESPECT TO THE SERVICES, EQUIPMENT AND ANY OTHER PROVIDER PRODUCTS, SERVICES OR EQUIPMENT PROVIDED HEREUNDER, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE IN A WORKMAN-LIKE MANNER, COMPLIANCE WITH LAWS, QUALITY, ACCURACY, COMPLETENESS OR CURRENCY OF INFORMATION, SYSTEM INTEGRABILITY, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT. PROVIDER DOES NOT REPRESENT, WARRANT OR COVENANT THAT THE PRODUCTS, SERVICES OR EQUIPMENT PROVIDED WILL OPERATE UNINTERRUPTED, ERROR-FREE OR WITHOUT DEGRADATION OR LOSS OF DATA OR BE SECURE. NEITHER PROVIDER NOR ITS SERVICE PROVIDERS WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER’S OR A USER’S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION, INCLUDING, WITHOUT LIMITATION, ANY SUCH DATA IN PROVIDER’S POSSESSION, CUSTODY OR CONTROL, THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF PROVIDER’S OR ITS SERVICE PROVIDER’S NEGLIGENCE. IN NO EVENT WILL PROVIDER OR ITS AFFILIATE, SERVICE PROVIDER, FACILITY OPERATOR OR CARRIER OR THEIR RESPECTIVE OWNERS, DIRECTORS, MANAGERS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY, “PROVIDER PARTIES”) BE LIABLE FOR ANY DIRECT, ACTUAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES OR FOR ANY COST OF COVER OR LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER ARISING FROM OR RELATED TO THIS AGREEMENT OR A PROVIDER PARTY’S PERFORMANCE OR NONPERFORMANCE OF OBLIGATIONS HEREUNDER, A FAILURE OF OR A DEFECT IN THE SERVICES, EQUIPMENT OR ANY PRODUCT, A PROVIDER PARTY’S VIOLATION OF A THIRD PARTY’S RIGHT OR A PROVIDER PARTY’S ACTS OR OMISSIONS. PROVIDER WILL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF, A FAILURE OF, OR A DEFECT IN ANY PRODUCT OR SERVICE PROVIDED BY, OR VIOLATION OF ANY THIRD PARTY’S RIGHTS BY ANY THIRD-PARTY SERVICE PROVIDER, FACILITY OPERATOR OR CARRIER. THE PROVIDER PARTIES’ MAXIMUM TOTAL LIABILITY TO CUSTOMER WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO PROVIDER IN THE THREE (3) MONTHS PRECEDING THE DATE THE CLAIM ACCRUED. THE PROVIDER PARTIES WILL NOT BE LIABLE IN ANY WAY TO ANY USER.
15. INDEMNIFICATION
Customer will defend the Provider Parties, at Customer’s expense, against any third-party claim or action and indemnify and hold harmless the Provider Parties from any and all losses, damages, liabilities, penalties, settlement obligations, costs, attorneys’ fees and other legal expenses related to such third-party claim or action arising from or related to: (a) Customer’s breach of this Agreement or an agreement between Customer and a third party; (b) Customer’s violation, infringement or misappropriation of the third party’s intellectual property or other rights in Customer’s use of the Services; (c) Customer’s violation of the third party’s privacy, publicity, personality or other rights; (d) Customer’s fraud in use of the Services or fraud or misrepresentation regarding the nature or volume of Customer’s traffic; (e) Customer’s violation of an applicable law; (f) bodily injury, death or property damage to the extent such claim or action arises from the negligence, gross negligence or willful misconduct of Customer or in the case where strict liability applies; (g) Customer’s business, acts or omissions; or (h) acts or omissions by Users that, if done by Customer, would constitute a breach of this Agreement. Customer will not settle any claim or action without Provider’s prior written consent. Provider will have the option, at its expense, to participate in the defense or settlement of the claim or action with counsel of its own choosing. If a conflict of interests arises or exists between the parties or if Provider has a good faith belief that its rights are being harmed by the counsel selected by Customer, Provider will have the right to retain separate counsel to represent its interests at Customer’s sole cost and expense.
16. EQUIPMENT
16.1 Equipment Purchase. If Provider sells any equipment to Customer, the terms of this Section 16 apply. All equipment shipments are Free on Board (“FOB”) Provider’s or Provider’s distributor’s facility. Provider’s liability for delivery will cease, and title (if applicable) and all risk of loss or damage will pass to Customer upon delivery to the common carrier for shipment. Customer shall be wholly responsible for insuring any products purchased from the time risk of loss or damage passes to Customer. To the extent transferable, Provider will pass through to Customer any warranty provided by the manufacturer of the equipment; PROVIDER MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY EQUIPMENT.
16.2 Equipment Return Policy. Customer will be required to obtain authorization from Provider to return any equipment. Equipment returned by Customer that is not covered under warranty or that does not bear a return authorization number may be refused. Provider will not replace lost, stolen or modified equipment. Customer must pay all shipping and handling charges related to any equipment returns not covered under warranty. All returned equipment must be unmodified, in good working condition, in the original packaging and include all components, manuals, peripheral devices and all other accessories that were originally shipped with the equipment. Provider may decline Customer’s return or charge Customer an additional fee for each missing item or for each item that Provider reasonably determines is modified, damaged or not in good working condition. Customer must delete all data files stored on returned equipment. Customer acknowledges that any data remaining on returned equipment cannot be recovered, and Customer releases Provider of any liability for any lost, damaged or destroyed files, data or other information.
17. MOBILE APPLICATION
Provider may make a mobile application for the Services available to Customer. Subject to this Agreement, Provider grants to Customer a limited, personal, revocable, nonexclusive, non-transferable and non-sublicensable license to install and use the mobile application during the Term. Customer has no other rights in or to the mobile application. The mobile application is licensed, not sold. The terms of this Agreement apply to any updated, upgraded or new versions of the mobile application. Use of the mobile application constitutes use of the Services. Provider may require Users to agree to additional terms and conditions governing use of the mobile application, and Customer agrees that its Users will not be permitted to use the mobile application unless they agree to such terms and conditions. Customer agrees that, from time to time and without notice, Provider may amend, modify, update or upgrade the mobile application or create new versions of the mobile application. Customer agrees that Provider may automatically update the version of the mobile application that a User is using on a mobile device. Customer consents, on behalf of itself and its Users, to such updating on mobile devices. Updates may cause Customer or a User to lose data, and Provider will not be liable for such loss. Customer agrees that Provider has no obligation to provide support, maintenance or updates for or to the mobile application. To the extent the mobile application contains any third-party software, Customer’s and User’s rights and obligations with respect to such software will be subject to and governed by the third party’s terms and conditions. Provider does not make a representation or warranty that the mobile application will operate on any particular device or operating system. The mobile application is commercial computer software, and to the extent any government agency uses the mobile application, the government is only granted the limited rights granted to all other Provider customers. Provider is not a wireless licensee of the CRTC and the mobile application will not be able to provide access to E911 service unless Customer subscribes to wireless service that complies with the CRTC’s E911 program, as further explained in Section 13.6.
18. INTELLECTUAL PROPERTY
The Services and Software, and all intellectual property therein, are and will remain the exclusive property of Provider. Provider reserves all rights not expressly granted under this Agreement. The Software may contain third-party software that is subject to the terms and conditions of third-party licenses. Neither Customer, Users nor any other third party has a right to inspect, possess, use, copy or attempt to discover the source code of (or any portion of) the Software, except to the extent that Customer, a User or a third party is expressly permitted to decompile the Software under applicable law and Customer, the User or the third party notifies Provider in writing in advance of its intention to decompile the Software and its reason for doing so.
19. PORTAL UPGRADES; PHONE NUMBERS AND WEB PORTAL DISCONTINUANCE
Provider may update the Customer and User portals, and Customer agrees that Service may be unavailable during the implementation of such updates. Upon expiration, cancellation or termination of the Services, Customer and Users will relinquish and discontinue use of any accounts, Numbers, voicemail access numbers and/or web portal sites assigned to Customer by Provider or its service providers.
20. MISCELLANEOUS
20.1 Notices. Unless otherwise specified in this Agreement, any notice required or permitted to be given pursuant to this Agreement will be given in writing by overnight delivery service, sent via certified mail, return receipt requested, emailed or delivered by hand, and such notice will be deemed to have been given and received when delivered or when delivery was refused or, with respect to electronic transmissions, at the time of transmission (unless the sender received a notice of transmission failure). Customer consents to receive all notices in electronic form, and Provider may send any notice to Customer at Customer’s latest physical address or email address provided by Customer. Provider may, in addition to all other methods of giving notice, send any notice to Customer’s mailbox in Customer’s account on the Provider Customer Care Portal. Both parties agree that any agreements and notices made or provided by one or both parties in electronic form and in accordance with this Agreement are as legally binding as if made in physical written form. Customer must send all notices to Provider via email in accordance with the following:
To report misuse or fraudulent use of Service: salessupport@gigtel.com
To submit a billing dispute: salessupport@gigtel.com
To terminate Service: salessupport@gigtel.com
All other notices: salessupport@gigtel.com
20.2 Force Majeure. Provider’s performance of any part of this Agreement will be excused to the extent that it is hindered by flood, fire, natural disaster, strike, riot, war, terrorism, hostile attack, governmental action, cable cuts, supplier shortages, breaches or delays, Provider’s inability to perform as a result of actions or inactions of third parties, Customer, a User or Provider’s vendors, including, without limitation, Customer’s failure to provide or maintain a circuit with respect to an order for Service, or any other cause (whether similar or dissimilar to those listed) beyond Provider’s reasonable control (a “Force Majeure Event”). Provider may terminate the Services without liability if a Force Majeure Event hinders Provider’s performance for more than five (5) days.
20.3 No Class Action. Customer irrevocably waives any right Customer may have to serve as a representative or as a private attorney general, or to participate as a member of a class of claimants, in any lawsuit, arbitration or other proceeding against any Provider Party arising from, related to or connected with this Agreement or any Service Order.
20.4 Binding Nature and Assignment. Customer’s rights and obligations in this Agreement will not be assigned, delegated or otherwise transferred in whole or in part without the prior written consent of Provider. Except as part of the sale of all or substantially of the assets for Provider or the assignment of this Agreement, or any rights or obligations thereunder, to any of Provider’s affiliates (which will not require Customer consent), Provider’s rights and obligations in this Agreement will not be assigned, delegated or otherwise transferred in whole or in part without the prior written consent of Customer, which will not be unreasonably withheld. For sake of clarity, Provider may assign, delegate and transfer some or all of its rights and obligations under this Agreement to its affiliates. Except as otherwise expressly provided herein, this Agreement will inure to the benefit of, and will bind, the heirs, executors, personal representatives, administrators, successors and permitted assigns of Provider and Customer.
20.5 Governing Law. This Agreement and any related Service Orders will be governed by and construed according to the laws of the State of Indiana, without regard to its conflict of laws provisions. The U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement.
20.6 Arbitration. Any dispute or controversy arising out of or in connection with this Agreement or any related Service Order or otherwise related to the Services will be resolved by binding arbitration. The U.S. Federal Arbitration Act and federal arbitration law apply to this Agreement. The arbitration will be administered by the American Arbitration Association (“AAA”), conducted by one (1) arbitrator and conducted in accordance with the AAA’s Commercial Arbitration Rules. The arbitration will be conducted in Cloverdale, Indiana. The language of the arbitration will be English. The parties’ briefs and other documents and the arbitrator’s findings and decision will be confidential unless required to be disclosed by law. Neither party may use any finding or decision of the arbitrator in existing or subsequent litigation or arbitration involving any other person, entity or organization. The arbitrator must have sufficient experience in the matter(s) at issue. The arbitrator’s decision will follow the plain meaning of the Agreement and will be final and binding. Neither party will have the right to appeal an error of law or fact. Each party will bear the cost of preparing and presenting its case. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. This agreement to arbitrate also requires Customer to arbitrate claims against other parties relating to Services or products provided or billed to Customer if claims are asserted against Provider in the same proceeding. Notwithstanding the foregoing, either party may bring suit in court to enjoin unauthorized access or trespass to its computer networks or any misappropriation, infringement or violation of its intellectual property rights. The arbitrator will have the exclusive power to rule on the formation, interpretation, applicability, validity or enforceability of this Agreement, including, without limitation, the validity or enforceability of this arbitration agreement. The arbitrator will not have the power to conduct any form of class or collective arbitration nor join or consolidate claims by or for individuals. If any dispute or controversy arising out of or in connection with this Agreement or any related Service Order or otherwise related to the Services cannot lawfully be resolved by arbitration, the complainant must bring any claim or action in the state or federal courts for Cloverdale, Indiana, and the parties waive any objection based on personal jurisdiction, venue or inconvenient forum.
20.7 Entire Agreement; Amendments; Conflict; Severability; Waiver; Survival. This Agreement, all documents referred to herein and any related Service Order executed by the parties constitute the entire agreement between the parties and supersede any and all prior agreements and rates between the parties with respect to the subject matter hereof. No additions, deletions or modifications to this Agreement or any Service Order will be binding unless: (a) made in a writing signed by duly authorized representatives of both parties; or (b) agreed to by the party to be charged by electronic means. In the event of a conflict between any of the terms and conditions of this Agreement and any Service Order, the terms and conditions in the Service Order will prevail. The parties are independent contractors. Nothing contained herein will be construed as creating any agency, partnership or other form of joint venture or enterprise between the parties. If any provision(s) of this Agreement or any related Service Order is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired thereby, and the parties further agree to substitute a valid provision that most closely approximates the economic effect of the invalid provision. The failure of either party to require performance by the other party of any provision hereof will not affect the right to require such performance at any time thereafter, nor will the waiver by either party of a breach of any provision hereof be taken to be a waiver of the provision itself. To the extent permitted by applicable law, the parties agree to and do hereby waive any applicable statutory or common law that may permit a court to construe a contract against its drafter. No claim or cause of action may be asserted against either party more than three (3) months after the time the facts giving rise to the claim or cause of action are discovered or should have been discovered. In the event a suit is brought or an attorney or collection agency is retained by Provider to enforce the terms of this Agreement or any Service Order, to collect any monies due hereunder or to collect money damages for breach thereof, Provider will be entitled to recover, in addition to any other remedy available at law or in equity, reimbursement for attorneys’ fees, court costs, collection costs, costs of investigation and other related expenses incurred in connection therewith. The terms and provisions contained in this Agreement and any related Service Order that, by their sense and context, are intended to survive the performance thereof by the parties hereto will survive the completion of performance and termination of this Agreement, including, without limitation, payment obligations, the limitations on damages and liability, ownership of intellectual property and defense and indemnity obligations.
As you navigate our website, GigTel may collect information using commonly-used information-gathering tools, such as cookies and similar technologies.
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). Except for essential cookies, all first-party cookies will expire after 365 days or less.
Cookies are used to store and receive identifiers and other information on computers, phones, and other devices such as your browser type, IP address, device type and ID, language, and operating system. Cookies are also used to better understand your interest in our website or Platform. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” This policy explains how we use cookies, as well as your rights to control our use of them.
Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
Through use of cookies, we may collect:
Browser type;
IP Address;
Mobile application;
Device type or ID:
Device user ID;
Browser language;
Operating system;
Referring site (site you visited before coming to our website);
Date and time of visit;
URL of pages visited; and
Other browsing behavior, such as white papers downloaded.
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third-party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).
We use cookies to authenticate your use of the Platform. For example, if you’re signed into our Platform, cookies help us show you the right information and personalize your experience. We use cookies to enable and support our security features, and to help us detect malicious activity. We also use cookies to manage your preferences and provide you with customized content. For example, cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our website more easily. We also use cookies to understand and improve our products, features, and services.
We use cookies for marketing purposes. We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies to gather information about your activities on other sites in order to measure the effectiveness of our advertising or to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by deleting the cookie information from your browser. Most browsers allow you to remove and block cookies and you should visit your browser’s help menu for more information. Please note this does not opt you out of being served generic, untargeted ads.
Please note that if you choose to erase or block cookies, you will need to re-enter your user ID and password to access certain parts of our website. In addition, if you block cookies, you may not be able to use certain features of our Platform or take full advantage of our services.
We may link information obtained through cookies to personal data to provide better service to you and to improve our product and services offerings. For more information about how we process your personal information, please consult our Privacy Policy.
Please note that many Internet browsers allow users to send a “Do Not Track” signal to websites they visit. Currently, there is no consensus on the meaning of “Do Not Track” or similar signals, and our website and services have no mechanism to respond to such a signal.
For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.
We may also use mobile device identifiers and the other technologies identified in our Privacy Policy for the purposes articulated in our Privacy Policy, for example, to recognize your device when you use our Platform.
Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:
On a mobile device, you may also be to adjust your settings to limit ad tracking.
You can opt out of Google Analytics by installing Google’s opt-out browser add-on.
On our website and for our online offerings we use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
Google Analytics uses cookies, small text files that are stored on your computer and which enable an analysis of the use of our internet offerings. The information about the use of our website (including the IP address of the user) which is generated by the cookie will be transferred to a Google server in the USA and stored there.
Google will use this information to analyze the use of the website, to compile reports about the website activities for the website’s operator and to provide further services which are connected to the use of this website and of the internet. If legally required, or if third parties process this data on behalf of Google, Google may also forward this information to third parties. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user.
Our website also uses the Google Analytics reports function on demographic attributes. In this respect, data from interest-based advertising from Google as well as visitor data from third party service providers (e.g. age, gender and interests) are used. This data cannot be associated with a specific person. The function can be deactivated at any time using the display settings. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user.
You can prevent the storage of the cookies by setting your browser software accordingly; please note, however, that in this case, you may not be able to use all the functions of our website to their full extent. You can also prevent the collection of the data generated by the cookie relating to the use of our website (including the IP address) at Google and/or the processing of this data by Google by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can find information from Google about the conditions of use at: https://www.google.com/analytics/terms/de.html, the data protection overview at: http://www.google.com/intl/de/Analytics/terms/learn/privacy.html, the privacy policy at: http://www.google.com/intl/de/policies/privacy.
Google has agreed to comply with the EU-US Privacy Shield, https://www.privacy-shield.gov/EU-US-Framework.
The Gigtel website uses the “Custom Audiences” remarketing function of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). With this function, the provider is able to address visitors to the website with targeted advertising by placing personalized, interest-based Facebook advertisements for visitors to the website if they visit the social network Facebook. The legal basis for the use of Facebook Remarketing is Art. 6(1) sent. 1 (f) GDPR. To carry out this function, the Remarketing Tag from Facebook is implemented on the website of the provider.
When you visit our website, these tags establish a direct connection to the Facebook servers. In this way, the Facebook server is informed which of our web pages you have visited. Facebook will assign this information to your personal Facebook account. Further information on the collection and use of the data by Facebook as well as your related rights and options for the protection of your private sphere are provided in the data protection information of Facebook at https://www.facebook.com/about/privacy/ . If you do not wish Facebook to assign the data collected directly to your Facebook account, you can deactivate the “Custom Audiences” remarketing function in your Facebook settings. To do this, you have to be logged into Facebook.
Videos from the company YouTube, YouTube LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA are integrated on this website, which are saved at http://www.youtube.com and can be played back directly from our website.
All of the videos have been integrated in the “enhanced data protection mode”, which means that no data about you as a user will be transferred to YouTube unless you play the videos. The data stated in the following paragraph will only be transferred if you play the videos. GigTel has no influence over this transfer of data.
YouTube receives a notification when you access a sub-page on our website that features a YouTube video. Some data collected through use of our website, as described in our Privacy Policy, may also be transferred. This will take place regardless of whether YouTube provides a user account into which you are logged in or if no user account exists. If you are logged into Google, your data will be assigned directly to your account. If you do not want the data to be assigned to your YouTube profile, you must log out before playing a video. YouTube will store your data as user profiles and use it for the purposes of advertising, market research and/or the needs-based configuration of its website. In particular, this evaluation takes place (including for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; if you intend to exercise this right, it is necessary for you to contact YouTube.
YouTube is used in the interest of ensuring an appealing presentation of our online offerings.
For further information on the purpose and scope of the data collection and its processing by YouTube, please refer to the privacy policy of YouTube. There, you will also find further information about your rights and settings options for the protection of your private sphere:
http://www.google.com/intl/de/policies/privacy. Google processes your personal data in the USA, and has agreed to comply with the EU-US-Privacy-Shield, https://www.privacy-shield.gov/EU-US-Framework.
More detail on how businesses use cookies is available at www.allaboutcookies.org.
If you have any queries regarding this Cookie Policy, please email salessupport@gigtel.com
CUSTOMER ACKNOWLEDGES THAT PROVIDER'S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN EXHIBIT "A" AND CUSTOMER AGREES TO NOTIFY ALL OF ITS CUSTOMERS OF THE 911 LIMITATIONS DESCRIBED HEREIN. ADDITIONALLY, CUSTOMER SHALL ENSURE THAT ITS RESPECTIVE CUSTOMERS NOTIFY ALL OF THEIR POTENTIAL USERS, WHO MAY PLACE CALLS USING CUSTOMER'S SERVICES, OF THE 911 LIMITATIONS DESCRIBED IN EXHIBIT " A" - (Emergency Services 9-1-1 Dialing & 9-1-1 Calling Limitations). PRIOR TO THE INITIATION OF SERVICE, CUSTOMER WILL PROVIDE ITS RESPECTIVE CUSTOMERS WITH WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALING.
For GigTel App specific policies, click here.
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