GigTel’s integrations allow end-users to work more collaboratively and collectively, getting information about callers quickly and efficiently. Our integration option is cost-effective and very easy to install and maintain. The service allows integration with a wide range of popular CRM systems and is designed to help you get the most out of your GigTel’s Unified Communications services.
Healthcare Practices
Whether you run one private practice or a group of clinics, you want to deliver a positive patient experience. You need to enable care providers, back-office staff, and scheduling staff to be connected, responsive, and productive. GigTel delivers a sophisticated yet simple and affordable communication and collaboration platform. Our HIPAA-compliant solution supports solo practices as well as multi-location healthcare systems.
Sample Users
Key Features for Healthcare Practices
Auto Attendant
Utilize a “Virtual Receptionist” to direct callers to the correct person, location, or call group without the intervention of an operator. Using GigTel, your single Auto Attendant routes calls to queues or specific extensions regardless of where your users are. It can also provide answers to frequently asked questions, address information, and updates for events and services. It even includes multi-language Interactive Voice Response (IVR). Manage your Auto Attendant through your Attendant Console or have the GigTel team manage for you at no additional charge!
Auto Attendant
Utilize a “Virtual Receptionist” to direct callers to the correct person, location, or call group without the intervention of an operator. Using GigTel, your single Auto Attendant routes calls to queues or specific extensions regardless of where your users are. It can also provide answers to frequently asked questions, address information, and updates for events and services. It even includes multi-language Interactive Voice Response (IVR). Manage your Auto Attendant through your Attendant Console or have the GigTel team manage for you at no additional charge!
Video Collaboration
Robust video conferencing platform offers users control for scheduling, presenting, collaborating, and managing virtual meetings and online events. The online platform delivers an immersive in-office / same-room meeting experience from anywhere. You can meet face-to-face, screen share content, or both with video collaboration!
Choose Your Plan
Basic
Basic phone service ideal for common areas.
$9.99
month/seat
month/seat
Everything you need to get started.
- Voice Service
- Unlimited Domestic long-distance calling
- Perfect for conference or break room
Standard
Must-have features for continued growth and reach.
$19.99
month/seat
month/seat
Everything in Basic PLUS:
- Complete call control
- Text-Speech
- Mobile App & Softphone
- Web User Portal
- Unlimited Domestic long-distance calling
- SMS Texting
- MMS Texting
- Virtual Receptionist (Auto Attendant)
- And more!
Optional Add-ons:
CRM integration ($5/seat)
7-year call recording archive ($5/account)
Advanced
The highest level of performance & needs.
$24.99
month/seat
month/seat
Everything in Standard PLUS:
- Video Collaboration
- Screen and File Sharing
Optional Add-ons:
CRM Integration ($5/seat)
7-year Call Recording archiving ($5/account)
Agent
Empower your agents to be productive and proactive.
$19.99
month/seat
month/seat
Custom dashboard
- Advanced Call Queue Routing
- Enhanced SMS queuing
- In-flight Call Recording
Optional Add-on:
7-year Call Recording archiving ($5/account)
Basic
Everything you need to get started.
- Voice Service
- Unlimited Domestic long-distance calling
- Perfect for conference or break room
Standard
Everything in Basic PLUS:
- Complete call control
- Text-Speech
- Mobile App & Softphone
- Web User Portal
- Unlimited Domestic long-distance calling
- SMS Texting
- MMS Texting
- Virtual Receptionist (Auto Attendant)
- And more!
Optional Add-ons:
CRM integration ($5/seat)
7-year call recording archive ($5/account)
Advanced
Everything in Standard PLUS:
- Video Collaboration
- Screen and File Sharing
Optional Add-ons:
CRM Integration ($5/seat)
7-year Call Recording archiving ($5/account)
Agent
Custom dashboard
- Advanced Call Queue Routing
- Enhanced SMS queuing
- In-flight Call Recording
Optional Add-on:
7-year Call Recording archiving ($5/account)
Frequently Asked Questions
add
Q.
Does UCaaS support HIPAA Compliance?
A.
Not all UCaaS solutions support HIPAA Compliance. If you are subject to the compliance mandates, it's important that you have potential UC service providers prove that they've been audited to verify that their solution supports compliance.
Compliancy Group offers 3rd party verification that GigTel's UCaaS and CCaaS solution supports HIPAA Compliance mandates.
add
Q.
Can I offer Telemed appointments using GigTel's UCaaS?
A.
GigTel's platform is secure and has been audited by a third party to validate that it supports HIPAA Compliance. For Video conferencing you will need the GigTel Advanced seat. Our seat types can be mixed and matched. If any members of your healthcare practice do not require video conferencing, the Standard seat offers all UCaaS benefits with the exception of video.
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